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Customer Quality Technologist

ALEXANDER STEELE LTD
Job LocationRuddington
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Here at Alexander Steele, we are delighted to be working with a leading food manufacturer within the ever-changing global trends in food. Our client has an exciting opportunity for a Customer Quality Technologist to join their established team in RuddingtonNG11 area.Do you enjoy working in Quality Assurance or Technical within food industry who enjoys fresh challenges within a customer facing roleAre you passionate about customer service and product quality expectations and deliveryThis could be the perfect opportunity for you!The role:

  • Ensure all customer specific quality requirements are met and ensure all customer quality attributes are developed and recorded
  • Work with the NPD team to develop QAS standards in line with the customers expectations
  • Communications with food service, retail, and delivery box sectors
  • Maintenance and presentation of the QACCP manual for the site
  • To monitor production runs in the factory against a schedule
  • To conduct weekly taste panels with the Senior Management team and where necessary implement changes
  • Ensure raw material at intake meets the quality requirements to generate the correct quality standards for the customer
  • Weekly Pret Crop reports and Pret Monthly KPI reports
  • To work with the NPD department to ensure that specifications, trial paperwork and IPS standards meet the customers needs
  • To investigate Customer Complaints with Production personnel
  • To identify the root cause of the complaint and implement corrective actions with the relevant production staff
  • Write Customer Complaint responses, ensuring any necessary corrective action has been completed or implemented
  • Auditing of the process to ensure compliance to site food safety rules and customer quality requirements
The Candidate:
  • Must have 12 months chilled food experience and detailing with ether retailers or large food service operators
  • Must have great attention to detail
  • Ability to work on own initiative
  • QA experience is essential, and experience of writing specifications is desirable
  • Must have good prioritisation, problem solving skills
  • Must have great communication, influencing, and IT skills
  • Adaptable and flexible - able to quickly master new ideas and processes
The Offer:
  • Full time, permanent job
  • Sunday - Thursday, 1000-1800
  • Holidays (extra holidays with service)
  • Pension
  • Employee Assistance Programme, Life assurance, Training courses and opportunities to progress and other benefits
  • On-site parking
  • Salary £25,000 - £30,000 depending on previous experience
If you would like further information on this fantastic opportunity, please apply with your most recent CV.

Keyskills :
Food SafetyChilledQASCustomer Quality

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