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Customer Experience and Solutions Manager

Artex
Job LocationRuddington
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you looking for a role where you can have a real impact day to day Do you put customer at the heart of everything you do If yes then this could be the role for you.At Artex we are hiring for a Customer Experience & Solutions Manager to work with stakeholders across the business in order to constantly improve and develop our customer satisfaction.This is a key role within the business in which you will be responsible for identifying areas for improvement along with the solutions. You will be managing multiple projects at once liaising with stakeholders across the business to ensure they are on track.Building strong customer relationships, collaborate with internal and external customers, drive loyalty, and ensure customers have positive interactions with Artex while aligning customer interactions with sustainability goals.Artex is a leading distributor of some of the UKs must-have construction brands, offering a diverse choice of over 500 trade and DIY products. Weve been supplying customers of all shapes and sizes for over 80 years, and now tailor ouroffering to match the needs of merchants, decorator centres and DIY stores across the UK.This role can be worked on a hybrid basis with up to 2 days from home. What you will be doing:

  • Delivering strong customer service to our customers
  • Identifying customer pain points, analyse data, and develop innovative and sustainable solutions.
  • Communicating with internal and external customers with stakeholders at all levels
  • Project Management - lead projects, coordinate with teams and adhere to deadlines.
  • Work with Senior Managers on sustainability roadmap
What were looking for:
  • Previous experience in a customer focussed role
  • Experience of managing projects
  • Experienced in managing and communicating with customers and stakeholders
  • Excellent communication and interpersonal skills
  • Proficiency in customer relationship management (CRM) software.
Are Artex and Saint-Gobain inclusive employersSaint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing. At Saint-Gobain, were always open to new ways of working. Everyone has different needs and commitments. Well happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anythingelse that matters to you. We cant promise to meet every request when were recruiting. But we do promise to listen.If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!

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