Administrative Assistant (Technical Support)

Job Description

We are on a mission to improve the world of work, technology and people, building products and services to help solve our customers people-related challenges now and in the future.We design software to make processes easier, create apps to foster engagement, support organisations to get better insights from their data and much more for over 1200 organisations across the UK and Ireland.Our 4-core values Sustainability, Trust, Collaboration and Innovation have been the drive to MHRs success. This starts internally within our business by putting our colleagues and customers at the forefront of everything we do.Be part of our mission, join MHR and help shape the world of work.What youll be doing:To ensure data, asset, purchasing, policies, procedures, and audit evidence is accurately collated, processed, stored, supplied reviewed and updated across the Cloud Services department and wider IT Division.

• Manage and maintain a configuration and asset database working across all Cloud Services teams and functions
• Provide governance and compliance support collating all evidence as required in-line with SOC2, ISO and customer audit requirements
• Work with internal assurance teams and Cloud Service technical teams to ensure audit requirements are understood and adhered to across the Cloud Services team
• Manage and maintain a document library containing all operation procedures and policies
• Support technical teams to produce and maintain technical procedure documentation
• Manage and maintain all change management processes within Cloud Services ensuring changes are accurately recorded and progressed.
• Assist in hardware and software procurement across the department ensuring all purchasing is accurately recorded and support contracts are in place for all business-critical assets
• Maintain an accurate supplier list with relevant contacts and support identifiers recorded accordingly
• Maintain an accurate risk register in conjunction with the Cloud Services technical management team and business assurance.
• Ensure standard policies and procedures are in place and maintained
• Contribute to the regular internal and external audits activities related to the department to ensure operational procedures are being followed
• Review procedures and suggest improvements on a regular basis.

Key Skills:

• Experience of IT service management administration.
• Strong admin experience
• High attention to detail
• High levels of accuracy
• Ability to hit deadlines
• Experience of knowledge management or procedure management.
• Change Management
• Risk Management
• Accurate Technical administration (Desirable)
• Audit & Compliance
• Time management and prioritisation
• Organisational Skills
• Communication Skills

What youll get in return:With a great working environment and amazing colleagues, well support you professionally and personally through our learning and wellbeing programmes. In addition, we offer:

• Competitive salaries
• Option to buy additional holiday days
• Voluntary benefits scheme, ranging from private medical insurance to dental schemes
• Access to over 60 internal training courses, plus the ability to study for professional qualifications
• Coaching and mentoring programmes
• Discounted gym memberships
• Access to a GP 24/7, via SmartHealth
• Discounts and cash back on leisure, travel, technology, fashion and food
• Employee recognition programme
• Social events, including running clubs, 5-a-side football teams and more
• Subsidised restaurants across all sites, with a choice of fresh meals from our chefs each day

Keyskills :
Administrative SupportCustomer Service