Traditional Processing Delivery Manager

Job Description

About the team:Pearsons Qualifications Processing Department at our offices in Hellaby consist of several areas which work together to deliver General Qualifications, Vocational Qualifications and On-demand Qualifications in a structured and timely manner.The On-Demand Processing team are in integral part of the overall department and are responsible for various processes, including the result resolution and closedown of results for paper based On-demand and onscreen tests, candidate malpractice and the traditionalprocessing and mark capture for series-based qualifications.About the role:As Traditional Processing Delivery Manager you will lead on the Traditional Processing of examination material which cannot be processed via the usual electronic path, you will also follow agreed quality processes to manage activities and ensure secure deliveryto examiners, whilst meeting service level agreements.Key Accountabilities:People Management:

• Ensure a continuous improvement ethos drives the team throughout all areas and allow clear paths for team members to feedback improvements and changes to management.
• Management of permanent and temporary staff, monitoring team workloads to ensure all operations are effectively managed throughout any given examination cycle.
• Work alongside the other team managers in the training and development of staff members in order to develop a multi-skilled, efficient high morale team.
• To ensure staff are managed in accordance with Health and Safety policy and procedures.

Customer Service :

• Develop a strong customer service ethos and working practice as standard within the team.
• Develop and maintain professional working relationships with external and internal customers.
• Ensure clear communication channels and SLAs are in place for the best service to and from any other stakeholders.

Planning, Scheduling and Management Information:

• Work on the maintenance of work rates and team expenditure in order to forecast accurate annual staffing requirements and budget costs.

Traditional Processing Activities:

• Tracking and receipt of unmarked examination material and managing the timely dispatch to examiners.
• Manage examiner allocations.
• Processing of Marked examination material, capturing Item Level Data.
• Management of the resolution of queries within defined time scales.
• Lead and plan pre-series meetings with Assessment colleagues.
• Arranging and managing translation services and invoicing.
• Manage and control the Remark process.
• Manage the processing of unscannable Attendance Registers and data capture of absences.
• Attend and update Closure and other meetings with stakeholders.
• Utilisation of management information to minimise and effectively report on progress.
• Liaising/working in or with any operational team, where or when the need arises.

Quality Management

• Ensure adherence to the Code of Practice and Pearson procedures throughout all stages of the examination lifecycle.
• To ensure all processes and procedures are fully defined, captured and controlled in accordance with the PQS ISO9001 Quality Management System and in line with 9 key disciplines.
• Monitor audit outcomes and work with process/team leaders to ensure requirements and recommendations are resolved.

What we are looking for:We are seeking a clear effective communicator who can maintain strong working relationships with key stakeholders across multiple sites, you will have the ability to thrive during peak periods of demand and change and will have the ability to lead teamsto maintain quality and meet tight immovable deadlines.You will have the ability to manage multiple projects at a time and will have experience of working within a regulated framework and an ability to make fact based, time pressured decisions. Attention to detail, and flexibility during peak periods will alsobe key.Essential

• 5 GCSEs A
• -C to include English and Mathematics
• Proficient in the use of the Microsoft Office suite
• Able to quickly learn multiple software packages
• Ability to lead, manage and motivate a team effectively

Desirable

• Familiarity with more complex functions of MS Excel to manipulate data
• Professional management qualification

Role location: This is an office-based role and will require you to work from our location in Hellaby, Rotherham.Hours of work: Full time, 37.5 per weekYour Reward & BenefitsWe know youll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesnt fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a rangeof options, too many to list here, but when you join our Pearson family you can look forward to:

• A starting holiday of 25 days plus UK public holidays and youll earn 1 additional days holiday per year you work with us.
• Generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Stock/share purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.
• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purposeto help everyone achieve their potential through learning. We dothat by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the worlds leading learning company. Learn more at pearsonplc.com.Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive cult