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Quality Analyst Rotherham

CC33 FS LIMITED
Job LocationRotherham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Join CC33 as Quality Analyst. You’ll enjoy, as role holder, delivering the values and vision for CC33. This can be acknowledged through the ongoing quality results for, and continued success of, your individual campaign.What you’ll do:

  • Work 40 hours Monday – Friday.
  • All efforts are made to maintain the highest level of call quality possible.
  • Monitor calls to the required volume and standards.
  • Provide effective and constructive feedback on calls.
  • Identify high risk agents and trends, escalate issues with proposed solutions.
  • Focus on achieving the quality and compliance KPIs.
  • Positively contribute to achieving overall campaign KPIs.
  • Promote behaviours in line with CC33 vision and values
  • Promote adherence to company policy, addressing and documenting any non-conformance and escalating where appropriate.
  • Participate in audits to ensure compliance to business practices and policies is maintained.
  • Complete weekly check the checker sessions for your quality & compliance - Analysts.
  • Provide weekly quality reporting dashboard of results to Operations and your line manager.
  • Maintain a call library for Operations / Training to listen to calls.
  • Support with cancellation analysis.
    • About you:
  • High attention to detail.
  • Excellent written and verbal skills.
  • Clear communicator.
  • Ability to meet deadlines under pressure.
  • Principled approach.
    • We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by emailing detailing your requirements, and one of our dedicated team will be in touch.The Benefits:There’s a reason people can’t stop talking about #TeamCC33. Our great range of benefits really are something special, here are just a few:
  • Bonus incentives
  • Individual and Team rewards
  • Pension Scheme
  • Progression opportunities + many more!
  • Generous holiday allowance, pension schemes.
  • Healthcare options, gym memberships, eye care vouchers and much more.
    • Your Base:Norton House, Mansfield Road, Rotherham S60 2DRYour base site will be in Rotherham, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment process to ensure we keep you and our staff safe. If you are invited to an interview, it’s likely this will be a virtual interview using video or phone call, and we’ll do our best to make the process smooth and straight forward for you.You may also be required to work across multiple CC33 Sites with travel to client sites as required.Why waitApply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.To find out more about working with us, visit our website www.cc33.co.ukJust so you know: if your application is successful, we may ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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