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Predictive Dialler Analyst

Glu Recruit LTD
Job LocationRotherham
EducationNot Mentioned
Salary40,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Predictive Dialler Analyst Salary: £40-50k per annum Location: RotherhamHours: Monday- Friday 8:30am- 5pmThe role:This is working for our client, an outbound call centre.Day to day duties:

  • Perform daily uploads, downloads, and importing
  • Ensure and document outbound dialler activity
  • Analyse dialler-output data to identify potential problems and issues
  • Run payment report regularly
  • Create and update dialling campaigns, filter, list strategies and reports
  • Monitor and adjust the performance of dialler systems
  • Complete other duties as assigned
Skills: Experience of using Genesys Knowledge and experience in using a dialler system
  • Excellent analytical skills to help collect, measure, organise and analyse data
Intermediate to advanced proficiency level with Microsoft Excel
  • Basic statistics knowledge and ability to comprehend and analyse dialler-output data
  • Knowledge of auto-dialler operations and concepts
  • Understand database-design principles, data structures, and optimizations
  • Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment Excellent oral and written communication skills
Additional experience:
  • An enthusiastic attitude and a desire to learn more
  • Knowledge of call centre telephony systems and networking, specifically diallers and ACD platforms
  • Fault logging and bug fixing, liaising externally to ensure minimal downtime of key systems.
  • Knowledge of programming languages ( SQL)
  • Knowledge in building reports and Dashboards
  • Ideally, be comfortable working with data from Digital Marketing technologies (e.g. Google Analytics / AdWords).
  • Understand OFCOM guidelines to ensure that dialling strategies are compliant
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity,race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.

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