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Logistics Customer Advisor

Job LocationRotherham
EducationNot Mentioned
Salary£18,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

I am actively looking to engage numerous Logistics Customer Advisors for two new positions with a large 3PL distributor in Rotherham, Sheffield.Client DetailsMy client is one of the world-leaders in the distribution sector, with over 2000 employees and distribution elements across the world.DescriptionAs a Logistics Customer Advisor you will be part of a 15 member team responsible for handling over 500 individual logistics queries per day; the majority via telephone. You will be the main source of escalation for customers, suppliers and in-house employee queries across a national distribution network. This could include resolving driver delivery queries or updating a large supplier upon stock levels and re-booked delivery schedules. You will quickly become the hub of the wheel in order to resolve and process all queries.It is important to highlight that full training on in-house logistics systems will be provided, however the successful Logistics Customer Advisor will be responsible for the following tasks:

  • Resolving all customer queries within a timely manner.
  • The escalation of all relevant queries to your team leader as required.
  • Developing relationships with the Operational Team, Contract Partners and individual Customers.
  • Becoming a Champion of the companies contractual KPIs - overall ensuring that an outstanding level of customer service is delivered.
  • ProfileThe successful Logistics Customer Advisor will be easily commutable of Rotherham, Sheffield and have the following skills and experience:
  • Experience in a Logistics and/or Customer Service Background
  • Educated to A-Levels or equivalent
  • Commutable to Rotherham, Sheffield.
  • Passionate and desire to deliver exceptional customer service.
  • Job Offer
  • £18,000-£20,000
  • 5 weeks holiday
  • Company bonus scheme
  • APPLY NOW

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