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IT Technical Analyst 2

Brewster Partners Recruitment Group
Job LocationRotherham
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

THE COMPANY:Brewster Partners are working on a great role with a leading manufacturing business based in Rotherham. They are looking for an IT Technical Analyst to join their IT Team.THE JOB:Responsible for the day-to-day support of the IT infrastructure supporting operations at all UK sites with primary responsibility for the Rotherham based IT operations.Main responsibilities will be to provide exceptional IT Customer Service and Support through company standards and guidelines, logging resolutions thoroughly in the ServiceDesk System and to be self-motivated and with the ability to interact effectivelywith business users and business partners.Key focus areas include proactive approach to technical support & problem management and the participation in IT change programmes.

  • Focus will be on Rotherham-based systems
  • Ensure service levels are met to agreed performance standards
  • To proactively ensure maximum benefit and return is delivered by the IT Services Team through effective prioritisation, co-ordination and direction
  • To co-ordinate business partners whilst meeting key objectives and project deliverables
  • Provide presentations, training and support to ensure business users remain proficient and confident in the use of business systems
  • Adherence to International standard requirements in relation to Health, Safety, Quality and Environmental (including energy)
Measures of success /KPIs
  • Systems availability & issue closure to SLA
  • Project deadlines & budgets
  • Competence - aligned with agreed levels via. the departmental Skills matrix
  • Relations with 3rd party suppliers and business users - positive feedback
  • Management monitoring & appraisal
Key Challenges
  • Will demand flexibility in working style, location & daily schedules
  • Self-motivated with the ability to interact effectively with users & partners
  • To maintain understanding and knowledge of relevant business processes and technologies
  • Maintain high level of credibility within business - demonstrating understanding of Technology
  • Challenge business requirements to ensure cohesion and consistency
THE PERSON:Interpersonal: keen interest in IT and a high level of communication/presentation skills incl. good influencing skills and the ability to work under pressure.Technical: 3 years experience preferable in an IT support role, in a medium/large company environment supporting the following suite of technologies:
  • LAN infrastructure (HP Procurve) incl. Radio-Frequency/Wireless solutions
  • Microsoft Windows based technologies: Office365, Windows 7/10, Active Directory, Server 2008 and above, Microsoft Azure
  • VMware (vSphere 6) & VEEAM Backup and Replication
  • IBM SAN/FC Switches
  • Sophos Endpoint Protection and Encryption, Airwatch MDM, Forcepoint Cloud Security, Apple IOS/ Android.
  • Telecommunications - Avaya IP500 and Xima
  • Database knowledge of Oracle/Pervasive DBs advantageous
  • AIX Operating systems knowledge advantageous
SAP R/3 knowledge advantageousTHE BENEFITS: TBCBrewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire,East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you.Please visit our website at Brewster Partners for more information.

Keyskills :
LANOffice365

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