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Sales and Customer Service Assistant

International Decorative Surfaces
Job LocationRosyth
EducationNot Mentioned
Salary15,000 - 18,720 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The RoleWe have a great opportunity for a Sales & Customer Service Assistant to join our team at International Decorative Surfaces, based in Fife. This role will be Monday-Friday 8:00-17:30. To deal with customer enquiries and orders in an effective and proficient manner. To be proactive in seeking new business and at all times complying with company business controlsand health and safety policies.Key Responsibilities

  • Ensuring all orders are processed accurately and on time, in full
  • Ensure that customers in showroom are dealt with politely
  • All cash handling must be dealt with in line with company policy
  • Achieve sales and margin targets of the branch
  • Target new customers
  • Follow up all enquiries
  • Ensure that all held orders are chased and customers contacted for payments
  • Order back to back stock in line with company policies
  • Help out with stock take
  • Minimize stock transfers between branch and CDC by following 4x procedures
  • Complete all sales reports as required, i.e. footfalls, lost orders etc
  • Ensuring all compliance of business controls
  • Compliance to all health and safety legislation
  • Any other reasonable duty as defined by the company
What we are looking for in a Sales & Customer Service Assistant
  • 5 A-C GCSEs or equivalent
  • Customer Focused
  • Problem solving ability relating to customer service
  • PC literate
  • Excellent communication skills
  • Excellent organisational skills
  • Excellent administration skills
  • Experience of working in a pressurized environment
  • Proven sales background
  • Product knowledge
In return youll get some great benefits
  • A defined contribution pension scheme
  • Competitive salary
  • Access to 100s of high street and leisure discounts, as well as a state of the art rewards system
  • Automatically covered by the Saint-Gobain Life Assurance scheme.
  • Plus, plenty more!
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything elsethat makes you, you!We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role. We cant guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

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