2nd Line ICT Support Engineer

Job Description

Derbyshire Fire & Rescue have an exciting opportunity for a 2nd Line ICT Support Engineer to join the team.Location: Ripley, DerbyshireSalary: £29,777 to £36,648 per annum (career progress criteria applies)Job Type: Permanent, Full-TimeHours: Monday to Friday, 37 hours per week (may occasionally need to work beyond normal office hours, evenings, and weekends as required)2nd Line ICT Support Engineer – The Role:Derbyshire Fire & Rescue Service is looking to recruit a 2nd Line ICT Support Engineer. A key part of this role is to support the Fire Service’s vital activities across the county, ensuring the station equipment and IT infrastructure are secure, fit forpurpose and improvements are identified.Known for your customer-focused approach, you will support the Service’s users, diagnosing network and computer issues, installing hardware and assisting 3rd Line Specialists with systems and server related issues.As there will be a requirement for some travel, a pool car will be provided.2nd Line ICT Support Engineer – You:- A driving licence is essential- Excellent time management skills as you will be expected to work at any of the Services 32 sites to resolve issues and provide support- You will require excellent communications skills to be able to explain complicated issues to people with various technical abilities- An understanding of Microsoft desktop operating system technologies is required, and due to the dynamic nature of the work, solid all-round ICT support skills & a high level of logical problem-solving are essential- Knowledge of supporting systems such as Exchange management console- ICT problem solving in a mission critical environment- Active Directory administration (user account creation, for example)- Maintenance of and replacement of computer components- Customer service skills2nd Line ICT Support Engineer – Benefits:- Flexible working hours- Family friendly policies- Annual Leave entitlement of 25 days, increasing to 30 days after 5 years’ service- Free, secure on-site car parking- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations- Employee discount scheme (Boost)- Employee support networks- Enhanced Maternity Pay (subject to meeting eligibility criteria)- Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service- Ongoing training and development opportunities- Salary sacrifice AVCs offering highly beneficial tax advantages- Eligibility to join the Local Government Pension Scheme with generous employer contributions- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantagesPlease be advised that we are currently in the process of introducing a new Job Evaluation scheme, as a result of this all Support roles will be re-evaluated.We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of theapplication and Home Office approval for indefinite leave to remain within the UK.The closing date for completed applications is midnight on Sunday 10th March 2024. Interviews will be held week commencing Monday 1st April 2024.To submit your application for this exciting 2nd Line ICT Support Engineer opportunity, please press ‘Apply’ now to be redirected to our website.Required skills

• ICT
• Safety