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Support Analyst - 2nd/3rd Line Hybrid

Job LocationRedhill
EducationNot Mentioned
Salary£42,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Support Analyst - 2nd/3rd Line - Hybrid (Surrey)We have an exciting opportunity for a 2nd/3rd Line Support Analyst to join a growing UK-based IT Service Provider on a permanent basis. They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including;Strategic Guidance, Cloud Services, IT Infrastructure along with tailored re-active and pro-active support services.The successful candidate will have the opportunity to join a passionate, friendly business at a pivotal time of planned growth. There will be genuine career development prospects for the right individuals to progress within the business and they continueto scale and grow.Duties for the Support Analyst will include:

  • Configure, support and maintain hardware and software solutions for the business and its clients including Microsoft Windows (8,10 & 11) & Apple OS, Office & Microsoft365, Active Directory, Azure, physical servers, networking, SAN infrastructure, virtualisedsolutions, security, remote access, Disaster Recovery & backup.
  • Manage and maintain the businesss proactive monitoring, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN storage etc.
  • Deliver support responses and technical resolutions in a timely manner in a fast-paced, environment.
  • Assist in the development and updating of new technology standards / installation guides and ensure client documentation is up to date.
  • Managing and supervising more junior Engineers
Essential experience for the Support Analyst:
  • Server & SAN solutions (Dell/HPE)
  • Virtualisation (VMware/Hyper-V)
  • Microsoft Windows (8,10 & 11) & Apple OS
  • Microsoft Server (2012, 2016, 2019 & 2022)
  • Networking (Cisco/HPE/Dell)
  • Cloud experience is desirable, not essential
If this opportunity sounds of interest, wed love to hear from you! Please send your CV for consideration.

APPLY NOW

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