Programme Manager

Job Description

Great opportunity to join us as a Programme Manager within our Outsourcing line of business, whohelp companies save money and improve service delivery while freeing HR to make strategic contributions to the business. We have worked with some of the world’sleading organizations for over 25 years to provide benefit administration and outsourcing to over one million participants.What can we offer youThe opportunity to develop a broad range of skills, working alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a pension scheme, life insurance, medicalinsurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.Based out of the Redhill office in a hybrid work style.The RoleStrategic Programme Approach:

• Advise and shape the programmes strategy and direction, including approach, activities, timings and deliverables.
• Bring holistic understanding of the broader context (e.g. work stream activities, stakeholder needs, business integration, regulatory requirements for key target markets,) to provide input into the programme approach.
• Develop an understanding of the needs of the key stakeholders as it pertains to delivery, cost, risk, etc. and using that insight to shape the programme delivery and approach.
• Represent the WTW scope of work and programme needs.

Stakeholder Engagement:

• Lead stakeholder engagement efforts in the programme (e.g. being the go-to person to liaise directly with the client and internal programme work stream leads (listening, negotiation and acting on stakeholder issues/topics).
• Create a positive and collaborative stakeholder environment, and ensuring the right balance between collective and separate working (e.g.: identify the moments at which programme work should be joint or separate activities).
• Engage the large, global, internal team to deliver to the best of its ability with a continuous improvement mind set.

Delivery Management

• Key escalation point for subject matter experts (SMEs) and work stream leads to maintain focus on programme delivery.
• Oversight of work stream leads delivery of key contractual milestones (i.e. deep understanding of the tasks, progress, risks/issues and delivery readiness) – ensure that oversight is transparently shared with the Project Management Office (PMO).
• Focus on key programme level issues that need ongoing focus on a daily basis.
• Anticipate and resolve issues that may arise from either SMEs and/or work streams.
• Understanding of programme financials, as they relate to the WTW scope of work – engage in monthly financial briefings.
• Manage multiple work streams, across time zones, to align towards the overall programme goals.
• Ensure development and maintenance of the integrated technology, data and business work stream human capital/people plans and dependencies.
• Be responsible for the development and delivery of programme-wide communications plan across the delivery work streams and key stakeholders– both internal and external.
• Manage the budget and forecast for the programme (multiple work streams and locations).
• Ensure accurate reporting against plan and attend key governance forums, steering committees to represent WTW.
• Ensure alignment of critical milestones across the work streams or projects and perform risk and schedule impact assessment for any technology schedule changes due to movement of any of the critical or interdependent milestones.
• Primary escalation and management point for programme risks.
• Act as the primary point of coordination between the work stream PMO and the various work streams; for example: Development, Quality Assurance, Data Migration and Target Operating Model.

The Requirements

• Previous experience of managing pensions data transformations
• Previous experience of delivery vendor management
• Proven leadership experience in managing large and complex programmes (ideally in Financial Services) across different time zones on a global scale
• Senior level management experience of complex teams in a matrix organisation
• Proven track record in managing and leading a global team of IT change professionals – project and programme managers, business analysts, portfolio managers, etc.
• Able to collaboratively engage, and sustain, effective relationships with a diverse group of stakeholders and engage effectively with technical and non-technical teams at all levels
• Excellent people manager
• Experience of using a wide variety of methods including Waterfall, Agile (e.g. Scrum, DSDM, ASD, etc.), to deliver change
• Excellent communication and presentation skills, both written and verbal. Able to communicate with a variety of client and internal stakeholders at all levels
• Strong listening, stakeholder engagement and negotiation skills

Equal Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to workevery day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.