IT Project Manager Contract

Job Description

IT Project Manager (Contract)Role OverviewLead the delivery of small to medium/large scope IT project initiatives of moderate complexity that involve obtaining agreement/adoption of project objectives and deliverables by key sponsors. Ensure that a comprehensive project plan is developed and maintainedto track deliverables and progress toward completion on time and within budget. Utilise company/industry project management methodologies and tools throughout project lifecycle. This position typically works under limited supervision and direction. Incumbentsof this position will regularly exercise discretion and substantial decision-making authority.Job Duties and ResponsibilitiesEssential:* Ensuring that projects meet quality, schedule, milestone and budget commitments* Collaborating within the Customer Services PMO to develop and implement Project Management Methodology, Processes, Tools and Mentoring to the organisation* Ability to articulate business cases in alignment with the WW Customer Services Organisation strategy and deliver such projects to meet the guidelines within each business case* Ensuring that the goals and objectives of the project are understood and agreed with the project sponsor* Managing project expectations, scope, risk and changes* Providing leadership surrounding issue identification and resolution* Acting as point of contact for escalation of project issues and resolving project conflict* Providing technical coordination and leadership for staff* Working directly with Architects and Business Analysts to manage the technical aspects of a development project* Coaching and leading cross-functional Project teams made up of internal and vendor IT resources* Accountable for project metrics and the actions of the Project team* Leading through required project documentation such as the project charter, funding requests, status report, project plan and closure documentation* Continually assessing project resource requirements and reassigning based on revised project schedules* Preparing and distributing weekly and monthly reporting, tracking team and project metrics* Providing thought leadership to projects and employeesOther responsibilities may include:* Using formal project methodology to meet quality, schedule, scope and budget commitments* Leveraging formal change management processes to manage changes to scope, cost and schedule and to ensure alignment in expectations* Tracking and driving resolution on open questions, issues and risks as well as developing risk mitigation plans* Creating detailed project schedules and work plans to ensure all required project deliverables are tracked with dependencies and resource assignments clearly identified* Tracking progress of deliverables to completion and ensuring project resources are managed to task plans* Accountable for continuous monitoring of project health and adjusting resource allocations and task plans to ensure the success of the project and its team members* Resource management of Project team including prioritizing tasks and deadlines appropriately* Building a positive, collaborative working environment that instils respect, trust, quality and success as its core goals* Raising risks and issues to leadership on a timely basis and working with appropriate parties to create mitigation plansMinimum Job Requirements * Degree in Business Administration, IT, related discipline or equivalent* Considerable experience in managing IT projects, specifically IT infrastructure projects, such as technology refresh and new system introduction* Solid technical understanding of IT infrastructure, hardware, networks, phone systems and security* PMP certification highly desired* ITIL v3 certification highly desirable and ITSM toolset experience such as ServiceNOW* Must have advanced understanding and experience using common project management scheduling tools* Requires excellent written and verbal communication skills* Able to manage multiple projects with proven experience in successfully managing and implementing multiple initiatives on behalf of business partners* Able to lead, influence, communicate and interact with people at all levels across the company as well as external partners* Able to understand and communicate complex technical systems and concepts* Proven effectiveness managing project resources and prioritising task conflicts* Must have meeting facilitation skills and leadership experience