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Customer Accounts Advisor Collections

YOU Personnel LTD
Job LocationRedhill
EducationNot Mentioned
Salary£22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Accounts Advisor - CollectionsLocation: RedhillSalary £22k + ExcBensConfident communicator with excellent Customer Service, general recoveries/arrears management/collections and potentially End of Contract collections experience to manage their own portfolio of Accounts (200-1000). Really good account management skills required.Personal Characteristics

  • Excellent Customer Service manner with the ability to manage conflict, reduce anger or frustration
  • An influencer, negotiator, analysing difficult situations looking at resolutions
  • A good team player but there is a high level of autonomy to manage accounts
  • Flexible attitude, ability to prioritise & multi-task
  • Worked in a contact centre or high call volume environment previously
    • Responsibilities
  • Management of Customer Accounts, resolve within Company Policy and Guidelines, where possible
  • Liaise with internal departments and external third parties ie: CAB
  • Help prepare MI and statistics
  • Achieve set targets
  • Manage all queries and complaints, work compliantly both via administration and verbally
  • Work with customers to ensure that any unpaid amount is paid
  • Compliance must be respected - including CONC 7 and Principle 6 dealing with Customers’ fairly
    • Qualifications
  • 5 x GCSEs A-C’ levels (inc Maths & English)
  • Computer literate, Word, Excel
    • Work Requirements
  • Mon-Fri0900am to 5.00pm generally (1 x day may require a 0800am start)
  • 36.25 Hours/week
    • Due to the high volume of applications, YOU Personnel Ltd can only contact shortlisted candidates - thank you for your interest in this role** YOU Personnel is an independent Recruitment Agency. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements** Required skills
  • Account Management
  • Debt Management
  • Debt Recovery
  • FCA
  • Customer Accounts Portfolio

    • Keyskills :
    Account Management Debt Management Debt Recovery FCA Customer Accounts Ptfolio

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