Service Helpdesk Assistant

Job Location	Rayleigh
Education	Not Mentioned
Salary	£28,000 - £32,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Service Helpdesk Assistant required. Our client is a leading Air Conditioning Installation company based in Essex renowned for delivering a top-notch service, taking pride in the work they deliver and exceeding customer expectations.They are currently seeking a dedicated and organised Service Helpdesk Assistant to play a pivotal role in supporting the business needs. If you are a proactive with excellent organisational and communication skills, we invite you to apply for this excitingopportunity.Service Helpdesk Assistant - Position Overview:

Oversee the planning and booking of jobs, ensuring efficient allocation of work to engineers.
Coordinate with team members to ensure timely completion of tasks and projects.
Address customer inquiries and concerns, ensuring prompt and effective resolution.
Develop and implement effective scheduling procedures for service desk operations.
Allocate resources and personnel based on job requirements and priorities.
Managing Xero accounting software
Maintain accurate documentation related to service requests, work orders, and customer interactions.
Further ad hoc tasks to support other areas of the business.

Service Helpdesk Assistant - Position Requirements

Proven experience in a similar role in the construction industry.
Based within a commutable distance of Rayleigh.
Excellent organisational and problem-solving abilities.
Effective communication and interpersonal skills.
Ability to work in a fast-paced and dynamic environment.

Service Helpdesk Assistant - Position Remuneration

Salary £28,000 to £32,000 (Dependent on experience
Monday - Friday
Hybrid working
20 days holiday, increasing year on year for 5 years plus bank holidays.
Pension scheme
Further benefits to be discussed.

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post youare granting us consent to process your data and contact you in relation to this application.

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