Customer Care/Servicing Co-ordinator

Job Location	Ramsgate
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Working for a family owned Mechanical, Electrical and Plumbing sub-contractor with a projected £45m annual turnover. Located in the Southeast, the company has now been trading over 50 years. Based in in Ramsgate, Kent, you will be working as part of a teamproviding excellent customer service when arranging Engineer visits to customers.The hours of work are Monday to Friday 08:00 to 17:00 with one hour for lunch.General duties to include:

Log new customer calls ensuring all client priorities are met
Arranging appointments with clients/tenants
Allocate work to the Engineers taking account of the client’s needs and requirements
Ensure Engineers have sufficient and adequate workloads
Update clients with outcomes following Engineers’ visits
Preparation of reports following call outs and chargeable works
Order materials as necessary for the Engineers
Maintain and build good relations with existing and new clients/tenants
Upselling other servicing options when booking appointments

Key Skills and Experience:

Minimum of 2 years’ experience of working within a Customer Care environment is essential
Team working ability
Good IT skills
Professional and calm telephone manner
A good communicator
Excellent organisation skills

Remuneration & Benefits

Salary negotiable depending upon experience.
Five weeks paid holiday plus Bank Holidays
Workplace pension scheme

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

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