Customer Service Advisor

Job Location	Raglan
Education	Not Mentioned
Salary	20,000 - 22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Lucid is pleased to be acting on behalf of one the UKs longest established swimming pool and hot tub companies. With over 45 years in the industry, this family run business is enjoying huge expansion due to growing demand for their goods and services.We are looking for a Customer Care Administrator to join an established Swimming Pool & Hot Tub Jacuzzi Dealership based in Monmouthshire, South Wales. You will be working in a busy friendly customer orientated environment, alongside a team of other CustomerService members and report directly to the Operations Manager. Training and support will be given, along with progressive opportunities within the company.Roles and Responsibilities:

Being the primary point of contact for customers; always responding promptly to queries by email or telephone
Offering support to customers and provide accurate information.
Being able to provide quotations on request, working closely with other
departments to provide correct pricing information
Processing all customer orders
Liaise with internal departments to ensure payments are made and orders are dispatched in line with customer expectations
Processing and scheduling service Engineers in the field.
Building lasting relationships and retaining customer loyalty through exceptional customer experience
Data entry & general admin duties
Being able to multitask is a vital skill to have in this position.

As the ideal candidate you will:

Be well presented with professional
Have an inquisitive problem-solving mindset
Go the extra mile
Have strong written and verbal communication skills
Have good time management, being able to manage a busy and varied workload
Be confident and able to tackle potential problems with own initiative
Have good attention to detail
Enjoy working in a fast-paced environment
Be IT Competent - Word and Excel - Experience in CRM systems an advantage but not necessary
Have a calming manner with a confident demeaner, and intent listening skills.

Working hours are 8.30-17.30 Monday-Friday and 10:00-16:30 on Saturday and Sunday, you will work 5 out of 7 days.

Keyskills :
AdminCustomer ServiceOrdersPaymentsQueries

APPLY NOW