Travel Administrator

Job Description

Rayburn Tours are looking for an Travel AdministratorTravel AdministratorLocation: Derby - DE24 8HRSalary: £18k - £22k DOETerm: Full Time, Permanent - 37.5 hours per weekTHE COMPANYAt Rayburn Tours, inspiring young minds and creating unforgettable experiences is at the heart of what we do.Group travel specialists since 1965, we are an independent, family-run business based in Derby. Our growing team is dedicated to creating tailor-made, international trips for over 23,000 passengers each year. Specialising in educational trips, ski tripsand sports tours for schools, as well as concert tours for all types of youth and adult ensembles, we aim to inspire our groups to seek adventure, embrace other cultures and learn new skills.Our sister company, Venture Abroad, offers activity holidays for uniformed youth groups (such as Guides and Scouts).We organise a comprehensive package which is comprised of travel arrangements, accommodation, excursions, full itinerary planning and insurance, as well as a multitude of tour-specific extras including organising venues and publicity for concert tours, fixturesfor sports tours and study handbooks (linked to the National Curriculum) across a wide variety of subjects for educational tours.THE POSITIONWe require two administrators to join our growing team. After initial training the successful candidate will provide administrative support to our sales and operations teams.Key Responsibilities: Preparing client support information such as PowerPoint presentations and quotation documents (including basic preparation of online quotations). Liaising with clients by telephone and email. Researching hotel accommodation, flights, excursions etc. Monthly analysis of client, industry and marketing data to produce contact lists. Accurately amending our customer database. Monitoring accommodation reservations and options and assisting staff with accommodation and flight requests / bookings. Processing invoices and payments for clients. Assisting with post-booking procedure including requesting passenger lists and Advanced Passenger Information, rooming allocations and setting up final document packs. General administration duties (including photocopying, filing and typing). Assisting with reception duties (answering the phone and dealing with the outgoing mail).We do have a flexible working policy which includes the option of working one or two days each week from home.KNOWLEDGE & EXPERIENCEEssential Skills & Experience: Ability to manage time and co-ordinate priorities effectively Excellent interpersonal, written and oral communication skills Attention to detail A confident and polite telephone mannerBeneficial Skills & Experience: Financial and commercial awareness Knowledge of the travel industry An interest in travel Experience of working in an administration positionBENEFITS A bonus scheme based on Company Net Profit 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays Cycle to Work schemes Contributory pension scheme Flexible Working ProgrammeHOW TO APPLYApplications should be e-mailed to Katie Boyden, Joint Managing Director and include a CV with a covering letter stating: Your current role and salary Where you saw this vacancy advertised Why you are a suitable candidate for this position

Keyskills :
AdministratorTravel CoordinatorTravel Administrator