Travel Administrator

Job Description

Rayburn Tours are looking for a Travel AdministratorTravel AdministratorLocation: Derby - DE24 8HR - Our hybrid working encourages an improved work/life balance.Salary: £18k - £22k DOETerm: Full Time, Permanent - 37.5 hours per weekThe RoleIf youre looking for an administrative role in a vibrant and forward-thinking company, this could be the opportunity for you - and, right now, we have 3 positions available!As a Travel Administrator, youll play a significant role in a Derby based team who are passionate about creating opportunities for young people to embark on UK based and international educational, concert, activity, ski and sport tours.Its a busy, exciting, and rewarding role in a business that has significant plans for development and future growth. We want to hear from people who believe they will thrive in this environment and are excited about the prospect of being part of the teamand helping us grow!Weve been working in partnership with school groups and teams, creating these amazing experiences for young people for nearly 60 years now - its everything we know and love! The rewards of playing a part in this are immense, and this could be you!Want to know more about the roleTraining and developmentOn joining us you will receive full training and support. We know that the experiences we create are unique, so trust that we will fully support you in developing both your skills and knowledge. This will happen as part of your ongoing employment with us. Weaim to equip you with the confidence, skills, and knowledge to thrive and succeed in your role.Key DutiesOn completion of your initial training, youll be ready to support our sales and operations team in providing excellent customer service to our clients.This will involve- Liaising with clients by telephone and email. - Preparing the all-important client support information such as PowerPoint presentations and quotation documents (including basic preparation of online quotations).- Researching hotel accommodation, flights, excursions etc, as well as monitoring staff requests for bookings.- Accurately amending our customer database, as well as regular monthly analysis of client, industry and marketing data to produce contact lists.- Processing invoices and payments for clients.- Assisting with post-booking procedure including requesting passenger lists and Advanced Passenger Information, rooming allocations and setting up final document packs.- General administration and reception duties (including outgoing mail, photocopying, filing, typing and answering the phone).RequirementsKey skills and experience:- Ability to manage time and co-ordinate priorities effectively- Excellent interpersonal, written and oral communication skills- Attention to detail- A confident and polite telephone mannerBeneficial skills and experience:- Financial and commercial awareness- Knowledge of the travel industry- An interest in travel- Experience of working in an administration positionBenefits- A basic salary of £18,000 - £22,000 (dependent upon experience)- 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays- Contributory pension scheme- Cycle to Work scheme- Flexible hybrid working ProgrammeHow to applyFeeling excited about the role and want to apply We cant wait to hear from you!Please send us your CV with a great covering letter introducing yourself and detailing:- Your current role and salary- Where you saw this vacancy advertised- Why you are a suitable candidate for this position

Keyskills :
AdministratorAdmin AssistantTravel CoordinatorTravel Administrator