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Customer Service Coordinator

Lovell
Job LocationPride Park
EducationNot Mentioned
Salary£26,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Permanent, Full Time - 37.5 hours per weekHere at Lovell, we are seeking a Customer Service Coordinator to provide customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover.Taking telephone calls from our clients and customers, you will ensure a smooth experience from sales to aftersales, providing an effective resolution in terms of defects where required. You will maintain the individual development files, uploading handovercertificates and correspondence, and liaise with contractors in getting defects completed within the given priorities. You will keep the customer informed and book appointments for maintenance operatives as required.As Customer Service Coordinator, you will also record and schedule work from end of DLP inspections and provide monthly reports on DLP schedules in order to close off contracts and secure release of MGD certificates and retentions.This is the perfect role for someone with strong communication skills and a friendly yet professional telephone manner. You will have good organisational skills, a keen eye for detail, and be competent in the use of IT packages, particularly Microsoft Office.You will have knowledge of the construction industry to include materials and techniques.Benefits

  • Bonus entitlement based on performance KPIs
  • Holidays - 26 days
  • Life Assurance
  • Pension
  • Private medical insurance
  • Ability to purchase additional holiday
  • Access to discount portal
  • Cycle to Work scheme and the Lovell Way to EV
  • Digital GP
  • Employee assistance programme
  • Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths,skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great placeto work for all.

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