Client Relationship Manager

Job Description

Customer Relationship Manager – GlasgowSalary - £32000 - £35000 DOEWorking with a leading property management company, we are currently looking for a Customer Relationship Manager to provide exceptional customer service. This company prides itself on its belief to put customers first and are dedicated in resolving any concernsor issues they may have.This role will be based in their Glasgow office but may require travel to our north of Scotland offices from time to time. The role will be 35 hours per week,Monday to Friday.This position has responsibility for building customer relationships by understanding customer needs and finding constructive solutions to meet these, managing customer complaints, and resolving customer issues. The Customer Relationship Manager will playa crucial role in ensuring our customers concerns are addressed promptly and effectively. ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to work collaboratively with various teams to enhance overall customersatisfaction.Key Responsibilities include...• First point of contact for customer complaints - Investigate and resolve customer complaints in a timely and efficient manner.• Collaborate with relevant departments to gather necessary information for complaint resolution.• Ensure that all complaints are handled in accordance with company policies and procedures.• Respond to negative online reviews, treating them as seriously as official complaints and resolving them in a timely and efficient manner.• Working closely with the Property Management Team on any developments where there is a threat of losing business, to ensure that our customers are receiving a high level of service and to rebuild a positive relationship to prevent management termination.• Communicate with customers professionally and empathetically, keeping them informed throughout the complaint resolution process.• Provide clear and concise explanations regarding the resolution of complaints.• Maintaining an on-going level of engagement with key customers (committees, owner representatives) through meetings, courtesy calls, etc.If this sounds like an opportunity you would be interested in, please send your CV to