Customer Coordinator

Job Description

Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.Job Summary To support the first part of the participant journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the participant experience commences in a positiveand appropriate manner. This function is key to maximising the number of motivated participants who go on to participate in branch and outreach and development services activities on their journey to sustained employment.Essential Job Duties 1. To act as the first point of contact for participants, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding contracts delivered by Remploy to support their journey to employmentand remaining in employment.2. Responsible for the collation and sending of all welcome packs to new participants.3. Responsible for all contractual service level agreements relating to referral and programme starts.4. Responsible for all adminsitration related duties to ensure Key Workers / Specialists are supported.5. Responsible for branch / field team petty cash reconciliations. Responsible for all purchase orders and purchase cards and related ordering to ensure smooth running of branch / field operations.6. Responsible for all tracking calls and updating of records as directed by Key Workers / Specialists / Performance LeadsEducation and Experience Requirements ESSENTIAL- Demonstrable experience of working in a role where sales, promotional or influencing skills are required.- Background in face-to-face customer service.- Experience of working to structured targets and deadlines.- Excellent communication skills with the ability to adapt to a wide range of communication and learning preferences.- Strong interpersonal skills, specifically around listening, questioning and building relationships.- Influencing skills that promote commitment and action.- Customer focused with a strong commitment to customer care.- Ability to plan and organise workload to meet required targets and deadlines.- Computer skills including Microsoft Outlook.- Numeracy and literacy skills to facilitate management reporting.- Strong team player with a positive and flexible approach to both work and colleagues.- Excellent knowledge of participant barriers, products and services available to participants- Team player willing to help others and able to use own initiative- High degree of accuracy and attention to detail- Qualification in customer services at, or equivalent to, Level 3 or equivalent experienceDESIRABLE- Competent speaker of the Welsh languageEqual Employer Opportunities Statement MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, Part–Time or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.