Care Manager

Job Description

Care ManagerPontypool£32000 - £35000The CompanyThis award winning care provider create tailor made care programmes for their clients enabling them to remain in their own home and improve their quality of life. Their ethos is simple - treat others as we would wish to be treated ourselves. They providethe highest quality care to their clients through superb Caregivers who are supported by a locally based team of operational and administrative staff.The group is a Nationally represented franchise and the position is based in a new start-up branch which will be based in Pontypool and also cover Monmouth and Abergavenny.The RoleYou will be accountable for the management of the day to day running of the branch operations, ensuring compliance with all governing body requirements and legislation relevant to the service.Duties will include:

• Work closely with the Franchise Owner to coordinate the development of a high quality private domiciliary care service for people in the local area
• Act as the Registered Manager managing the regulated activity for the office
• Oversee compliance with regulators, legislation and the companies Franchise Standards
• Promote the highest standards of care and service with a focus on person centred care
• Manage the process of client acquisition
• Carry out care planning and conduct risk assessments
• Manage quality control systems and perform quality assurance visits for clients
• Continually review and improve processes to ensure the most effective and efficient service is always delivered
• Manage complaints and incidents, carrying out investigations and initiate improvements
• Ensure relevant reports are forwarded to relevant bodies
• Promote a positive culture in line with the companies ethos and values
• Network in the local community and via digital media to raise awareness of the service
• Provide inspired leadership to the team ensuring exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels
• Support the recruitment and training of CAREGivers and the office team
• Take part in disciplinary investigations, interviews and meetings in conjunction with advice from the HR Provider
• Ensure that policies and procedures are adhered to by all employees
• Support with the management of payroll and budgets
• Maintain the accuracy and integrity of data
• Keep up to date with changes in legislation and regulations
• Proactively identify own development areas in line with business objectives and the duties of your role
• Ensure compliance with the companies Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery

RequirementsThe successful applicant will have the following qualifications, skills and experience:

• A registered Care Manager
• Have a Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services or equivalent
• Strong attention to compliance as well as a good understanding of business
• Extensive care experience with a proven track record in providing consistent excellent customer service
• Proven experience in leading, training and managing a team to provide high quality domiciliary care services
• Excellent knowledge and understanding of compliance and legislative requirements of the care regulations
• Strong skills in conducting care assessment and care planning
• Good understanding of systems and processes
• Excellent interpersonal and communication skills
• Ability to inspire others and build fantastic working relationships
• Strong organisation and planning skills
• Drive and motivation to take on a broad role and develop care services
• Passionate about providing the highest quality of care
• Commercially aware and have strong influencing and negotiating skills
• Demonstrate achievement of business growth targets
• Ability to work well and accurately under pressure
• Be responsive, agile and remain calm whilst dealing with multiple priorities
• Be flexible to meet demands of the business including participating in an on-call rota
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate
• Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a drivinglicence and access to a vehicle

In ReturnThis is an excellent opportunity to join a successful group and lead a professional and dedicated team. The role is at a new franchise so you will have the opportunity to be part of the branch from start-up. Offering a good salary and a productive , friendlyworking environment.Being part of a large franchise group, you will have access to a vast variety of tools and structures to assist you in your role as well as the benefits of a smaller branch / team to work within - the best of both worlds!For more information contact Kim Simpson at Work Wales for a confidential discussion.