SAP Support Manager

Job Description

SAP Support ManagerKnottingleyMonday to Friday£50-£55K per annumOur Client is currently recruiting for a SAP super user. The varied nature of the position calls for a high level of SAP knowledge, technical and managerial skills. The mentioned tasks are to be carried out within the framework of the yearly IS budget, TEMUKBusiness activities and strategy as well as alignment on TotalEnergies Group and MS Branch IS & IT standards, policies and recommendations.The job holder is responsible for: Managing SAP userscreation, maintenance, and archiving using GRC10 systemo Enable access for new starterscorrect roles and environmentso Archiving leavers to prevent charges for unnecessary licenceso Arranging temporary access for short term covero Allocating correct roles, minimizing conflictso Provision of information re conflicts to CA Manager, and proposals for alternative roles to minimize conflicts Integrity of master data - creation and maintenanceo Customero Vendor o Materialso Plants, depots and shipping pointso Area Business Manager & Lubes Customer Service (Rep number) creation/amendment (needed for SAP and Salsa)o MWST (VAT) entriesin conjunction with Finance department o Doc onlinedematerialized invoices First contact for the business for SAP querieso Support/guide the business with SAP general issueso Creation of SAP tickets for unknown issueso Monitoring progress and solutions, liaising with the SAP Support Teamo Support to the business with testingo Closing tickets when solution accepted by the businesso Promote best practice between business unitso Liaison with Paris SAP support to review/monitor open ticketso Liaison with support team in India Creation of SAP evolution tickets (chargeable work)o Liaison with the business to understandand agreethe need for evolutionso Review of costs of ticketscost vs benefit, applicability to other parts of the businesso Review costs against annual budgetreports issued monthly to CA Manager Project Management for major evolution work, or system changeso New interfaces (e.g. change of haulier, moves to SAP SAPIC)o Testingo Reporting on progresso Working with the business to plan for necessary SAP changes (plants, contracts etc) Monthly housekeeping reports, safety netso Run monthly reports to ensure all sales are invoiced, unnecessary orders are closedo Ensure non-standard & new flows (imports, exports etc) are correctly modelled and set up in SAPo Ensure all invoices are sent electronically, not as paper documents (which incur a cost) Maintain a document repository for all SAP activities and taskso Source, review, store and make available all existing documentso Create new documents for areas not covered, or missingQualifications/Experience Required The ability to understand both business and technical issues is essential A sound knowledge and understanding of all aspects of SAP and associated systems is also required A service orientated approach is essential to ensure the appropriate delivery of support to the business Project management (particularly implementation) is desirable Good understanding of the MS business/industry practice Fluent English language, French language is desirablePlease note that Mpeople cannot respond to all applicants due to the high volumes of CVs received daily. Should you not receive a response within 5 working days please accept this has not been successful. Mpeople wishes you all the best in your job search.