Night Estate Manager

Job Description

Job Reference: /JR/09-11/712/24Job Title: Night Estate ManagerLocation: PlymouthApplicants must have the right to work in the UKSalary: CompetitiveContract: Permanent Hours per week: Variable shift rota - 19:00 - 07:00 - 42 hours per week Business OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch toensure our clients employees, visitors and assets are kept secure.Role OverviewWe are currently recruiting for a Night Estate Manager to join our passionate and driven Security team based at our clients site in Plymouth.Benefits

• Access to Wagestreama financial well-being tool
• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to CHROMA, our internal colleague-led diversity and inclusion communityjoin a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to Opportunity our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

• Manage and monitor activities of all employees on site, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, IFM policies and procedures, providing coaching, corrective training when required.
• Always maintain a professional and high-quality service-oriented environment.
• Act as the manager on duty for the estate dealing with any complaints, problem-solving, disturbances, special requests and any other issues that may arise
• Manage the estate night shift, ensuring all employees perform the tasks assigned to them and coordinate both security and cleaning teams activities effectively.
• Brief the night team on all upcoming activities and expectations for the shift ahead.
• Support in the development and management of an annual budget for the delivery of services on site.
• Manage and develop a team of night security and cleaning staff and support personnel to provide and deliver a planned and reactive tasks
• Support in the development, implementation, and management of plans for emergency / disaster control for areas of responsibility.
• Utilise FSI Concept CAFM system for the raising of Reactive jobs, completing of PPMs, Scheduled, Patrol and Reactive tasks
• Ensure compliance with all statutory requirements, update and maintain KPIs, KSCs and logbooks where required.
• Ensure compliance with all health and safety requirements and safe working procedures on both a security and housekeeping front. To ensure all work is carried out in a safe, proper and thorough manner considering Health, Safety, Environmental & Qualitylegislation in line with ISO:45001ISO:14001,
• Incentive FM & Client policies and procedures in line with the ISO:9001 Quality and company Operations Manual requirements.
• Establish and maintain a technical library of procedures, compliance certificates and all relevant documentation for the site night cleaning responsibilities.
• Ensure the implementation of the contractor management scheme for the delivery of services on-site by third-party contractors including compliance with the permit-to-work procedures
• Maintain a close working relationship with the client and Contract Manager.
• Support the Contract Manager to maintain an effective asset maintenance and lifecycle replacement plan for the cleaning equipment on site.
• Provide financial administration support, and prepare monthly payroll submissions to time sheets and salaries.
• Attendance Management, monitor and record all employees time sheets/overtime / holiday/sickness and absence in line with the Bradford matrix process
• To manage and control all consumable ordering of stock for the night teams and to control distribution of this stock.
• Rota and time Management - to ensure all shifts are covered adequately to complete the daily, weekly, and other periodical tasks and duties in line with client expectations. To review the rotas regularly to ensure that they are still appropriate to coverthe workload
• To monitor and check all night work both internally and externally to ensure that the work is being completed to pre-determined standards throughout and in a safe manner
• Monitor and report on all activities, providing relevant management information via either written reports or through the iAuditor and Concept system applications.
• Ensure all equipment is maintained to manufacturers recommendations and full working order complying with Health and Safety regulations.
• Attend Team meetings; liaise with other departments and management to perform duties and aid overall business needs.
• Attend training, for both self and team, and to develop relevant knowledge and skills.
• At all times to follow through with any managerial instructions.
• To ensure all work is carried out in a safe, proper, and thorough manner, considering Health and Safety legislation, IFM policies and procedures and RAMS.
• Maintain confidentiality in all aspects of client and staff information in line with GDPR Regulations.

About You:

SIA door supervisor licence (essential).

Ability to articulate thoughts into clear and concise written and verbal communication.

Outstanding leadership skills: inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a doer and influencer.

Competent security and housekeeping industry knowledge.Experience in using a CAFM system des