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Hard Services Manager

Interserve
Job LocationPlymouth
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job PurposeThe Hard Services Manager will be directly responsible to the General Manager for the efficient and effective management and operation of the Hard Services elements of the Armada PFI contract. Including management and oversight of lifecycle and capital projects as well reactive & planned maintenance. Develop strategic plans for the short, medium and long term growth of the contract that take into account client estate development plans, financial and commercial drivers and existing contract resources.Management and oversight of the CAFM system as well as insuring that all hard FM activity undertaken within the contract is undertaken in accordance with both contract KPI compliance and relevant statutory compliance.Responsibilities

  • To act as the senior management representative on the contract for Hard Services
  • To ensure through management oversight of the hard services team that continued investment into the estate is achieved through the delivery of the 6 year lifecycle programme,
  • Ensure that the hard services elements of the contract are coordinated and efficiently delivered through appropriate direction and guidance of the respective managers and technical operatives
  • Develop and deliver organic growth opportunities for the contract through an understanding of the client estate development plans, empirical data relating to the estate and wider defence operational requirements.
  • Accountability for the overall performance of the hard services element of the contract financially, operationally and from a QSHE perspective
  • To ensure that all safe systems of work are in place and being managed and adhered to in accordance with MOD requirements (JSP’s), as well as ensuring that appropriate ACOP’s & statutory requirements are adhered to and effectively managed (L8, CDM, LOLA, PUWR et c)
  • Responsible for ensuring that all hard services activity is carried out within the terms of the contract & that issues having an effect on the life cycle/planned maintenance programme are noted and taken into account during the development of the forward programme.
  • Ensure that all major project works undertaken within the contracts meet the agreed client timescales and that they conform to CDM Regulations, appropriate military standards, quality plans and associated H&S legislation/codes of practice.
  • Develop management plans to ensure delivery of financial budget and target requirements for hard services
  • To routinely interrogate the contract CAFM system (Computer aided facilities Management) ensuring that contract compliance is being maintained through adherence to KPI’S, and ensuring that maximum utility of the system is being gained by the hard services team.
  • Comply with the governance polices and procedures directed by the Senior Commercial manager for the proper financial and commercial management of the hard services element s of the contract.
  • Provide support to the Cost and Value Reconciliations for the contract (CVR 3)
  • Attend from time to time monthly CVR3’s with the BU Defence Director & contract commercial manager and present the contract performance including but not limited to:-
  • - Statutory and Regulatory Compliance- Contract KPI compliance- Other contract obligationsfrom time to time.
  • Develop hard services resource plan to ensure adequate and competent staffing arrangements are in place to meet company and contract requirements, including succession considerations.
  • Ensure hard services staff performance appraisals and development plans are completed in accordance with company policy.
  • Ensure that a business continuity plan is in place for the contract
  • Ensure the contract complies with the integrated management system (Quality, Health and Safety and Environment (QSHE)) and processes and procedures are developed, approved and routinely audited)
    • Knowledge Skills & Experience
  • Ideally educated to degree level or equivalent in a relevant technical or functional discipline or an appropriate level of experience in a similar sector role.Appropriate professional membership desirable (CEng, IEng, MRICS, MCIOB)
  • Ideally coming from a ‘Hard’ services background within a broader facilities management or support services environment.
  • Experience of leading and managing a larger multidisciplinary team
  • Substantial, quantifiable and demonstrable experience in a similar role at this level within a similar organisation structure.
  • Extensive experience in managing support services in either the public or private sector preferably within government sector organisations.
  • Key Account Client Management at all levels.
  • Previous experience of dealing with complex contract arrangements.
  • Demonstrative experience of managing complex multidisciplinary contacts (Hard Services) preferably on multi site/campus basis.
  • Extensive experience in managing senior management grade staff.
  • A proven ability to grow a business with a successful track record in P&L general management.
  • Experience of growing the business through organic growth and new business.
  • Ability to develop innovative business propositions which reflect the changing market place issue resolution, incidence management, value-add to the business, cost savings and new business.
    • Skills and Personal Qualities:
  • High degree of direction, self-reliance, assertiveness and the ability to hit the ground running.
  • Interprets business needs and champions decisive action to achieve the vision.Ability to challenge positively and debate confidently.
  • Encourages an environment where creativity can flourish.
  • Strong planning, communication and people skills together with a “hands-on” approach, with the ability to lead a senior team.
  • Excellent stakeholder/client management skills, with the ability to quickly demonstrate an understanding of our business and our clients’ business and the market dynamics in which we operate.
  • Champions talent management and succession planning processes.
  • Ability to influence diverse groups and engage at all levels both internally and externally.
  • Excellent interpersonal, communications and presentation skills.
  • Excellent negotiation skills, based on strong operational acumen
  • Real passion and enthusiasm to succeed.
  • Promotes a culture where individuals feel enabled to make decisions and act on them.
  • PFI experience is desirable.
    • Additional InformationKey Competencies: Leadership– Nurtures partnerships. Harnesses performance through teams.

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