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Desk Side Technician

vertex-it-solutions
Job LocationPlymouth
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role: Desk Side TechnicianCompany:Manage Service Provider.The role:To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.Key Responsibilities:

  • Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures.
  • Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
  • Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
  • Provide end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
  • Be proactive and ensure that regular status updates are provided to open tickets.
  • Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
  • Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
  • Investigate and resolve common desktop issues in order to ensure business continuity.
  • Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
    • Support others in the team in the achievement of their objectives.Knowledge, Skills & Experience Required:Essential
  • Window OS (Windows 7 &10)
  • Microsoft Office & Office 365 applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices
  • Good communicator, both written and verbal.
  • 12 months experience
    • At least one of the below qualifications needed:
  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT professional (MOTP) certification in desktop area
  • Microsoft Office Specialist (MOS) Certification
    • Desirable
  • Active directory
  • Exchange
  • Apple OS

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