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| Job Location | Plymouth |
| Education | Not Mentioned |
| Salary | £28,000 - £33,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Customer Services Co-ordinator based in Plymouth (North East Plymouth) 18 month contract role up to £33,000 PA and includes37 hours per week Monday to Friday33 days paid annual leave (8 of which for B/hols)Pension entitlement optionsFree parkingWorking with a manufacturing technologies led business and part of a multinational organisation providing services to customers across the UK.Purpose of the jobTo provide an efficient, effective service to the business.To ensure adherence to quality and health and safety procedures as laid down by legislation and Company requirements.* Continually monitor Repairs to ensure they do not exceed the repair timescales.* Develop formal communications skills and procedures with other departments.* Good communication skills with the customer Internal/External.* Inform customers of the progress of their Sales/Repair Orders.* Create spreadsheets and graphs as required.* Deal with queries and general office duties.* Ensure company procedures are adhered to at all times.* To abide by relevant health and safety laws ensuring safe practices are adhered to at all times* To ensure regular housekeeping is undertaken to ensure area is safe and tidy.* Continually looking at ways of improving internal systems for repair issues, to minimise turnaround times.The above/below is not an exhaustive list and other duties may be necessary as and when required to carry out the position.Key responsibilities and challengesTo enter sales orders received from customers / projects into SAP system and relevant excel spreadsheets.Ensure repair orders are received from customer before work begins in the repair shop.To establish a sound working relationship with the customer and with staff associated with sales and repair of materials.Maintain regular contact with the customer base ensuring OTIF targets are met. To record accurate records of orders and customer contact in SAPTo ensure delivery dates are meet and to the satisfaction of the customer.To liaise with production control ensuring production dates are met.Ensure all external repairs are passed through the Quality Control and Supply Management departments.Progress external repairs with Supply Management on regular basis.Progress delivery of production and repair orders with Production Control.To prepare reports using available systems/tools to provide the business with required management information.Have a sound knowledge of despatch procedures. Liaise with SAP VCM team to ensure system is up to date with current users, and versions of software modules.