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Customer Service Advisor

Pertemps Plymouth Commercial
Job LocationPlymouth
EducationNot Mentioned
Salary£10.52 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Pertemps have a new opportunity for a Customer Service Advisor to support a busy call centre on behalf of a successful Retailer at their Head office in Plymouth.This is a temporary to permanent opportunity, 40 hours per weekSaturdays and Bank Holidays will be included on a rota basisYour role as a Customer Service Advisor will be to:

  • Provide the customer with an exemplary standard of customer service in accordance with agreed procedures through telephone, electronic or postal communication as appropriate
  • Ensure that all defined policies and procedures are adhered to at all times
  • Keep an up-to-date knowledge and understanding of all policies/processes and to action all enquiries in accordance with agreed procedures
Key Responsibilities:
  • To provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements
  • Through effective interaction and communication with stores, internal personnel and selected 3rd party organisations, provide an integrated service to enhance the customer experience
  • To identify customers’ needs and deduce the appropriate course of action e.g.holding response pending further investigation, acknowledgement of concerns and close where possible etc
  • Accurate recording and data entry of customer details on to the CRM
  • Prioritise case load to ensure incidents are dealt with and followed up at regular intervals
  • Keep up-to-date with all procedures and products in order to meet customers’ expectations, on a daily basis
  • Liaise with Customer Services Management Team for best approach when solutions are unclear
  • Answer customers’ questions/enquiries in line with current guidelines taking into account media activity and seasonal stock
  • Maintain confidentiality, security of information and premises (Data Protection Act 1984)
  • To support the business with a flexible approach to working patterns that will include weekend and Bank Holiday working when required
  • To accurately record clock in/out times for shift pattern to support team productivity and payroll accuracy
Thesuccessful Customer Service Advisor will have previous call centre experience and be a confident and professional communicator.If this is you, then please do not hesitate to APPLY today! or you can contact Chelsea Walker in thew Pertemps Plymouth office.

APPLY NOW

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