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| Job Location | Plymouth |
| Education | Not Mentioned |
| Salary | £11.77 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Pertemps are offering an exciting opportunity to join our esteemed client, Royal Mail in Plymouth. We are seeking experienced Complaints Call Handlers for a period of 12 weeks to provide exceptional customer service by addressing queries, resolving issues,and finding solutions over the phone. If you have a background in call centres or complaints handling, this could be the perfect role for you.Responsibilities:• Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.• Professionally resolve customer inquiries and complaints.• Utilisemultiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.• Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.• Start Date: Monday, 6th November.Applicants MUST be available for the full 12 weeks to be considered.Working Hours:37.5 hours per week,Shift patterns will vary throughout the week, with 4 weeks notice provided.Operating hours are Monday to Friday: between 08:00 – 18:30 andSaturday: 08:00 – 15:00Compensation and Benefits:• Competitive hourly rate: £11.77 per hour• Convenient on-site free parking and accessible by a popular bus route• Comprehensive two-week training program• Ongoing support and coachingRequirements:• Successful candidates will undergo a DBS check.• Previous call centre experience is essential.• Excellent IT skills with proven experience of using multiple systemsDont miss the opportunity to work for a reputable brand and grow in your career. Register your interest by clicking APPLY today.For additional information or inquiries, please contact Chelsea Walker at the Pertemps Plymouth Office.Join us in delivering exceptional customer service and making a difference in the parcel delivery industry!