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3rd Line IT Technical Engineer

Michael Page Technology
Job LocationPlymouth
EducationNot Mentioned
Salary28,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The 3rd Line IT Technical Engineer will be based out of Plymouth or Exeter. Will work closely with all parts of the Technology function but specifically the Service Desk, Service Managers and Solutions Architect. The focus is to increase capacity and capabilitywithin the technical support function, providing highly skilled advice on a range of existing in-use technologies and emerging solutions. Along with supporting various on going IT projects.Client DetailsOur client are one of the UKs fastest growing Legal Firms.DescriptionThe 3rd Line IT Technical Engineer will be:

  • Proactive and reactive problem solving
  • Working with 3rd parties to implement technical change including upgrades and new product delivery
  • Researching of solutions and providing high level design and recommendations to the management team.
  • Reviewing the technical aspects of 3rd party proposals and responding in the best interests of the business
  • Continual improvement activities to keep our technology current and supportable
  • Produce and maintain documentation within a technical knowledge base
  • Technical responsibility for supporting a number of hybrid cloud tools and training others in their use.
  • Involvement in planning and invoking planned regular product upgrade roadmaps
  • Assisting with projects and ensuring the correct technical handover to the wider team for future support
This is a great opportunity for someone who likes to have a varied workload covering Infrastructure disciplines, who is a natural problem solver and enjoys exploring new solutions and technology that improves efficiencies and productivity. You will be workingin a small friendly team and will have the freedom to manage your own workload within a structured roadmap of change and BAU activities. For this role, support and development of technical processes in relation to cloud technology will be a requirement; youdont need to have a specific technical specialism but were looking for someone who thrives on learning new things, accepting challenges and working hard to create a great outcome.ProfileThe 3rd Line IT Technical Engineer will be based in Plymouth and have:
  • High level of technology literacy with strong practical experience in a 3rd line application environment.
  • Excellent technical understanding of infrastructure networking. Whilst much of this is managed by an external partnership you must be able to talk at a technical level to steer that relationship and solve problems
  • Excellent working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory, Intune, SCCM, Teams
  • Cyber security awareness and a logical approach to minimising risk within our technical environment.
  • Exposure to core legal business applications such as iManage, Intapp Time, Elite 3E (advantageous but not essential).
  • A high degree of understanding or certification in ITIL, specifically incident, problem and change management and a desire to work to best practice.
  • Ability to demonstrate experience of in-depth problem-solving skills and solution-based thinking.
  • Full driving licence is Required.
Job OfferCompetitive Annual Salary up to £40,000 per annumRewarding Benefits PackageOpportunity for training and a clear progression pathMonday to Friday - This role does not have an on-call element, but flexibility will be important with working hours typically between 0800 and 1800. There may be a requirement for involvement in project work or issue resolution outside of these hours.

Keyskills :
VMwareSCCM2nd lineDesktop Support3rd lineIT AnalystIT engineerIT Support DeskInfrastructure EngineerTeamsIntuneAzure Active Directory

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