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Sales Team Leader

Bemoto
Job LocationPeterborough
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Sales Team LeaderLocation:Peterborough,PE1 2SPSalary:£25,000 - £27,000.JOB SUMMARY:Join BeMoto as a Sales Team Leader and lead a motivated team of customer representatives to deliver exceptional results in the motorcycle insurance industry. As a customer-focused leader, you will drive a high-performance culture, exceed targets for speed,efficiency, sales, and quality, and collaborate with stakeholders at all levels. With competitive salary, generous benefits, and a commitment to personal development, BeMoto offers a dynamic and rewarding environment where your leadership skills can shine.Take the next step in your career and make a difference in the world of motorcycle insurance with BeMoto.KEY RESPONSIBILITIES:

  • Lead and motivate a diverse team of customer representatives to meet individual and team goals.
  • Foster a high-performance culture, encouraging your team to consistently exceed targets in terms of speed, efficiency, sales, and quality.
  • Enhance team efficiency through proactive, real-time management of performance.
  • Assess staff performance, identify training needs, and collaborate with relevant departments to plan and organize training sessions.
  • Provide coaching, feedback, and maintain training and development plans for team members.
  • Maintain comprehensive knowledge of our products and services across the team.
  • Coordinate team reward and incentive programs, ensuring a customer-centric culture is upheld.
  • Collaborate with key stakeholders to deliver excellent service standards across all customer channels, including SLAs, answer rates, and call waiting times.
  • Ensure adherence to shift schedules.
  • Assist in the recruitment and development of new contact centre colleagues.
DESIRED QUALITIES & EXPERIENCE:
  • Previous experience in a leadership role within a contact centre.
  • Collaborative team player who takes ownership of outcomes can work independently and requires minimal guidance.
  • Strong interpersonal skills, capable of communicating effectively with stakeholders at all levels.
  • Exceptional people management abilities.
  • Strong focus on customer satisfaction and service delivery.
  • Thrives in a fast-paced environment.
  • Excellent understanding of technology, software applications, and phone and computer systems.
  • A proactive approach to personal development.
  • Ability to act as a deputy for the line manager when necessary.
CORE COMPETENCIES:Leadership, Self-Motivation, Customer Orientation (internal and external customers), Planning & Organization, Strong Oral and Written Communication, and Teamwork.SALARY & BENEFITS:
  • Salary Range: £25,000 - £27,000.
  • Full-time position, 35 paid hours per week. Monday to Saturday, with shifts between 9 am and 7 pm.
  • Generous holiday entitlement of 33 days (including bank holidays), increasing to 36 days with length of service.
  • Opportunity to participate in a bonus scheme.
  • Company Pension Scheme.
  • Flexible employee benefits plan, including:
  • Health cash plan
  • Employee assistance program
  • Retail discounts
  • Cycle to work scheme
  • Annual salary reviews and development opportunities.

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