Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Mechanical/Electrical Engineer Graduates Needed! - REMOTE

Advancing People
Job LocationPeterborough
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Advancing People are assisting our well known client to find either an experienced customer support professional within engineering or someone trained in mechanical/electrical engineering, who would like to move into an office role. This positionis remote working and you will be provided with all of the office equipment needed.Main focus of the role:To be the first point of contact for all customers service calls, provide remote support and customer ownership of customer Incidents, over the phone. Ensure customer service levels are met, and that level 1, 2 and 3 Engineers are suitable supported andinformed.Key responsibilities:

  • Serve as the face/voice of the company being a customers first point of contact when in need of Incident support
  • Manage customer anxiety throughout the Incident resolution process, ensuring they are regularly kept informed of progress, actions and next steps - especially for high impact Incidents.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Talk the customer through the problem-solving process.
  • Direct and escalate unresolved Incidents to the assigned level 1 or 2 engineer, who owns that customer site, in a timely fashion
  • Monitor response and fix times and escalate any Incidents that may breach the customer Service Level Agreement to the relevant management
  • Ensure all Incidents are fully recorded and documented within the relevant Customer Relationship Management system.
  • Identify any repeat Incidents and log with the Business Relationship Manager for Problem Management.
  • Ensure correct severity levels are assigned based on Incident clarification and notified to the customer where a different of opinion may exist
  • Log and manage incidents with third party products with the relevant 3rd party support team
  • Manage engineer diaries in Service Cloud with support from the L3 engineers.
Key competenciesEducated to A-level or BTEC level in an Engineering, Science or Technical discipline, as a minimum requirement.Good interpersonal skills. Someone who is able to identify and manage customer anxiety, especially in remote scenarios.Adaptable, flexible and motivated to learn new tasks and processes quickly.Logical and thorough thought processes with the ability to think creatively to innovate and resolve problems. An eye for detailExcellent verbal and written communication skills and must demonstrate effective working relationships with other service / support groups.High level of familiarity and competence with the use of IT office tools like Microsoft Office or Google AppsSalesforce/Service Cloud experience would be an advantage.The salary for this role is £25,000 with a 10% performance bonusThe hours for this role are 9.00 - 5.00, Monday to FridayAdvancing People - Recruitment SpecialistsAdvancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

Keyskills :
Electrical; Mechanical; Engineering; Customer Service

APPLY NOW

Mechanical/Electrical Engineer Graduates Needed! - REMOTE Related Jobs

© 2019 Naukrijobs All Rights Reserved