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IT Service Desk Analyst

Polar Recruitment Services
Job LocationPeterborough
EducationNot Mentioned
Salary21,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Desk Analyst Polar Recruitment are currently recruiting on behalf of a highly prestigious Professional Services client for an IT Service Desk Analyst to provide 1st / 2nd line helpdesk and remote desktop support for internal users.Reporting to the IT Service Desk Manager, the IT Service Desk Analyst will log calls and resolve issues or escalate to the IT team or third parties as required, and will assist with and support wider IT project related activities.Responsibilities

  • Support users as first point of contact for logging and resolving 1st/2nd line helpdesk/remote desktop support issues.
  • Escalate major systems issues to the IT team or 3rd parties as required.
  • Provide support for Microsoft Windows 10/11, MS O365, MS Office, Active Directory user account admin, Peripheral/IT Hardware support, Laptop/PC imaging, bespoke applications etc.
  • Assist with and support wider IT related activities; problem management, asset management, projects, IT Audits etc.
  • Installation and configuration of Desktop PCs, Laptops, Mobiles, iPads, Video Conferencing etc.
Essential Skills & Experience
  • Degree in an IT related subject and/or Microsoft certification
  • Experience in a similar IT Service Desk/Helpdesk position
  • Strong Microsoft Desktop support skills - MS Windows 10, O365, MS Office
  • Strong IT Hardware and Software support skills - PCs, Laptops, Mobiles, AV, peripherals etc.
  • Knowledge of Active Directory, exposure to Networks
  • ITIL awareness
  • Excellent written and verbal communication skills.
  • Adept at working in a fast-paced environment where flexibility is essential.
  • Professional outlook with regard to appearance, timekeeping, behaviour and attitude.
  • Experience within Professional Services desirable.
  • Good team player, enthusiastic and keen to develop skills and progress career.
The IT Service Desk Analyst will be rewarded with an attractive salary & benefits package, allied to company supported training and excellent career advancement opportunities with a highly successful and expanding market leader within its field within theProfessional Services sector.In addition, flexible/remote working is available on a hybrid basis, with time split between office based and WFH (Working from Home).

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