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Job Location | Peterborough |
Education | Not Mentioned |
Salary | £20,500 - £25,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title:Customer Service Advisor Basis:Full time Permanent Employed Role.Location:Office Based in Peterborough.Target: Minimum of 12 Months experience in telephone-based customer service or sales environment.Rewards: Starting salary of £20,500 with incremental increases in line with role progression. Performance related bonuses. OTE £25,000.Role Progression: Opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy subject to performance and application.Working Hours: Monday to Friday only, working a mix of early shifts 9AM-5,30PM and late shifts 11AM-8PM weekly. No weekends required.Timeline: Immediate interviews and start date.IMH is part of The New Homes Group, the UK’s leading new homes mortgage specialist.IMH is dedicated to delivering a Lifetime of Mortgage Services to our existing customers. We have over 70,000 Lifetime Members and each year over 10,000 of our members will see their existing mortgage rate expire and will return to us to arrange their newmortgage deal. And every year, over 10,000 new customers join us through our sister businesses, meaning our proposition and membership base grows and grows.As Customer Service Advisor you will be key in our re-engagement strategy to ensure we contact our members in good time for their mortgage review. This is a telephone based so you will be articulate and engaging. As the learning opportunities are vastand the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience in customer service and demonstrate a positive and highly professional manner. Some mortgage industry experienceis preferable but not essential. Your desire to excel while delivering a first-class customer experience is most important of all.Your career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the number of colleagues who have developed and progressed with us into many new and varied roles. This particularrole represents a fantastic introduction to mortgage and financial series for those with career aspirations in this sector.Main Purpose of Job: