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Central Planner

Manpower
Job LocationPeterborough
EducationNot Mentioned
Salary9.95 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Central PlannerPeterborough - PE2 9JBTemp to Perm After 6 Weeks37 Hours a WeekMonday to Friday 1 in 7 Weekends£9.95 per hourASAP startsThe roleTo Optimise and maintain working areas for Field Service Engineers ensuring that they are delivering a fast turnaround period for Engineers to go out and fix a problem for the customer.Also to handle inbound telephone calls / Emails from Field Service Engineers and other parts of the business to support in delivering the right customer journey.Daily Duties and Responsibilitys

  • To respond to telephone calls and Emails from Field Service Engineers, Internal colleagues in a warm and professional manner
  • To ensure all escalations are actioned within the service-level agreement and the right steps are taken to resolve the issue and implement action where needed to prevent further occurrences.
  • To work and communicate with other Area Planners in your region to drive results across the region to support in delivering the above whilst communicating with supervisors.
  • To support additional areas to cover absence to minimise adverse effects
  • To ensure that all areas are covered with the right engineers to deliver a consistent service level across all brands and skills, including areas where engineers are absent or limited, to enable the contact centre to book appointments in all territorieswithin a reasonable time frame.
  • To Ensure that the correct workload balance between employed and contractor FSEs are maintained and reflected in accordance with the field model as the workloads dictates is necessary
  • To Ensure we explore all possibilities of allocating work to alternative FSE in the event of a problem/ rebooking of an appointment to help keep customer loyalty and trust. Where this is not possible aim to offer additional service to restore customer faith.
What we can offer you
  • Weekly pay
  • Permanent contract after 6 weeks for the right candidate
  • Onsite car parking
  • Hybrid working once permanent
If you are interesting in the role, please send over you CV and someone from the team will be intouch.

Keyskills :
PlanningInboundCustomer service

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