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| Job Location | Peterborough |
| Education | Not Mentioned |
| Salary | £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
1st / 2nd Line Systems EngineerPeterboroughSalary: £25,000 KEY REQUIREMENTS:• Microsoft Windows 7, 8.1, 10 (User setup, troubleshooting).• Office 365 (OneDrive, EOL, SharePoint (User setup and troubleshooting).• Microsoft Office products (Outlook, Word, Excel, etc) (User setup and troubleshooting).• Microsoft Teams. (User setup and troubleshooting).• Backups (Monitoring and troubleshooting).• PC/laptop and server hardware (User setup and troubleshooting).• Microsoft Exchange 2010-2019 (User setup and troubleshooting).• Microsoft Windows Server 2008-2019 (Troubleshooting).• Active Directory, Azure Active Directory and Azure AD Connect. (User setup and troubleshooting).• Server virtualisation (Hyper-V 2016, 2019) (Troubleshooting).• Group policy (Support and troubleshooting).• Networking (IPv4, IPv6, VLAN) (Support and troubleshooting).• WIFI/Router/switch knowledge/configuration. (Support and troubleshooting).• Security tools (AV, AM, spam-filtering, web-filtering, etc) (Support and troubleshooting).• Previous IT Helpdesk experience• Professional customer service skills.• Professional written and verbal skills.• Professional in attitude and appearance.• Ability to balance service issues and requests, in accordance with SLA’s• Ability to develop and maintain customer relationships.The 1st / 2nd Line Systems Engineer will be responsible for: *Initial call handling, resolving, or escalating helpdesk tickets as necessary*Applying updates to supported systems*Updating documentation as necessary*Providing general troubleshooting and support to internal team and external customer base*Travel to customer sites may be required for tickets that cannot be resolved remotely.Company Benefits:• 22 days holiday (increases with time in role)• Pension Contribution Scheme• Training budget and four hours per week for personal training• Cycle to Work SchemeAn excellent opportunity for a 1st / 2nd Line Systems Engineer to join a leading technology solutions company. Required skills
Keyskills :
Exchange Netwking Windows Server 2nd Line 1st Line