Car Service Manager

Job Description

Service ManagerWe have received an instruction from our Client a multi-franchised Dealer Group who are looking to recruit a successful and motivated Service Manager to work in one of their Dealership in Dudley. This is an important role and requires candidates who can manage both volume and the added demands of manufacture Standards.Managing a team of 10 technicians, a Workshop Controller and 2 front of House staff.The RoleThis is an ideal role for an operationally successful and customer centric Service Manager who wants to further their career and a market leading brand.Relevant Experience & Qualifications RequiredThe successful candidate will be responsible for achieving the following:-Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targetsDescribe and assess Service Department market potential and revenue forecastsDevelop operating expense, capital budgets and profit improvement targetsCreate, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and BudgetsEstablish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnelContribute as a member of the management team to the development of the business and to the public relations activities of the dealershipUtilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capitalRelevant Experience & Qualifications RequiredCurrent Aftersales experience is essentialExperience of working within the brand would be advantageous.PLC experience is desirable but not essential, as is brand experience working with volume brandsThe successful candidate will be able to clearly and easily demonstrate how they have helped improve and maintain upper quartile CSI performance as well as consistently delivering an above budget financial performanceThe PersonThe successful applicant will be:Enthusiastic, friendly and helpfulCommitted to delivering an unparalleled level of customer serviceRespectful and courteous to customers and colleaguesResilient with a drive to succeedHonest with high levels of integrity.If you are interested in this role then please send your CV to or call Emma Curtis for a Confidential conversaton. All applications will be treated in the strictest confidence. Required skills

Customer centric

Committed to delivering an unparalleled level of customer service

Resilient with a drive to succeed

Proven successful experience essential

Volume PLC experience desirable

Keyskills :
Customer centric Committed to delivering an unparalleled level of customer service Resilient with a drive to succeed Proven successful experience essential Volume PLC experience desirable