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User Researcher

Smart Pension Limited
Job LocationPaddington, London
EducationNot Mentioned
Salary£65,000 - £70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Open Date 24th May 2020Closing Date 25th June 2020The role will be based at our London office, the full address is Smart Pension Limited, 40 Eastbourne Terrace, London. W2 6LG.Salary £65,000 - £70,000 per annum + BensDescription:We’re looking for a curious, critical thinker and great communicator to join our user experience (UX) and research team as a User Researcher. You’ll be helping us bring user needs to the forefront of the business, allowing us to create better experiences and drive innovation.Our mission at Smart is to transform pensions, savings and financial well-being for all generations, around the world. We’re growing rapidly, with a lot of new products, projects and innovative ideas in the pipeline.Your objectives:Being part of the UX team means helping everyone at Smart to see the product through the eyes of real people - understanding the customer’s context, motivations, and needs - so that we can provide the best user experience and improve our products.As a User Researcher, you will:

  • uncover the needs of our customers by immersing yourself the pensions industry
  • run our in-house user research lab
  • advocate for an evidence based culture, helping the wider organisation identify and unpick their assumptions around user behaviour
  • work in an Agile environment and support the product strategy
  • establish a user research practice which involves the whole UX team, and the Product team
  • work with the wider organisation to help set the strategic direction for the user research workflow
  • support the Head of UX in internal presentations and external clients
  • coach and mentor other members of the UX team to develop their research skills
  • What you’ll be doing in the first 3 months:
  • develop your understanding of the pensions industry
  • learn where research fits within Smart
  • build relationships with the UX team, and make connections with the other teams at Smart
  • support the set up and facilitation of existing research, and identify what issues we should tackle next
    • What you’ll be doing in the first 6 months:plan and lead workshops to build a shared understanding of user needs to the wider teamwork with other members of the research team to define ways of working and research principlesadvocate the importance of user research to Smart, and demonstrate how testing things and understanding user needs can lead to better, evidence-based decisionsAt Smart, were a diverse team, made up of people from different backgrounds, experiences and skills. Our goal is to build great products to help people plan for their financial futures. We’re constantly developing new ideas to help people look after their pension schemes, in the UK and abroad. We’ve grown to a team of over 200 talented people, all dedicated to creating the best experience for our customers. If you think you can help, come and work with us.Requirements:Candidate must have experience in:-
  • significant knowledge of US Market research
  • significant experience of working with a Tech environment
  • facilitating workshops with senior business stakeholders, for example, findings analysis and decision-making
  • balancing user needs against business objectives and constraints
  • prioritising requests for research, and writing research project timelines
  • cataloguing and maintenance an "insights library" of research findings
  • running a research lab
  • sourcing research participants both from an existing customer base and using external recruitment agencies
  • promoting evidence-based decision making, and the value of analytics and statistics
  • significant understanding of the value of analytics, AB testing, quant data analysis & statistics
    • Benefits£500 personal training budget to spend on books, courses, conferences or training materials to help you develop.Health Insurance (via Equipsme) including Dental, Eyecare and EAP.Death in Service via Unum (4 x Base Salary).Season ticket loans.5 week sabbatical after 5 years.25 days holiday per year plus bank holidays. 1 extra day holiday after 2 years and then every year up to a max of 30 days holiday.Free nails and barbers once a month.Massage twice a month (only £5 for all employees) with the money going to Smarts Charity.Enhanced maternity and paternity (maternity - 6 months fully paid / paternity - 3 weeks fully paid).Access to PerkBox.Access to Smart Rewards.Pension scheme via salary sacrifice. Smart Pension will match your contributions up to 5% of your salary.Cycle to work scheme. Required skills
  • User Research
  • User Experience

    • Keyskills :
    User Research User Experience

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