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First Line Technical Support Apprentice

QA Ltd
Job LocationOssett
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Concorde Technology Group is one of the UKs leading technology services and support providers, delivering cost effective and innovative IT services and solutions.They understand that great people are the key to success; through investing heavily in training and development they ensure Individuals who demonstrate the right attitude and drive have the opportunity to learn, grow and have a long and prosperous careerwithin the industry.Concordes apprenticeship program combines fast-paced, on-the-job instruction with real work - guaranteeing that you wont just be stuck in a classroom all day!Overview:Concorde is looking for someone to join their team who is passionate about IT, enjoys working in the industry, are creative, energetic, and bright.Initially the apprentice will act as a 1st line support help desk technician, raising and allocating problem tickets for Concorde clients on any IT related issue using our online systems.Duties will include:

  • Answering Service Desk calls in an efficient and courteous manner helping, where possible, to resolve simple issues during the call.
  • Escalating tickets internally to other team members, as appropriate.
  • Identify and isolate technical issues and initiate action as appropriate.
  • Consult with technical colleagues to resolve complex IT problems and issues.
  • Represent this Company in technical forums and projects.
  • Document and deploy technical processes and procedures.
As an Apprentice Technician within this Company, you will be expected to:
  • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
  • Answer Service Desk calls and respond to client queries online or via Email.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
  • Escalate any issues that require more senior input to the suitable person internally.
  • Communicate with and support colleagues, customers, and suppliers in a professional manner.
  • Demonstrate excellent English oral and written communications skills.
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management
  • Adhere to the Group Information Security Policy.
  • Working to ISO27001 and ISO1900 standards
What we are looking for:Desired qualities:
  • Good communication skills
  • Passion for IT
  • Adaptable approach
  • Eagerness to learn
  • Team player
Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxBenefits / Perks:
  • Excellent staff development and progression
  • An established company culture
  • Enjoyable friendly environment
Future prospects:The role offers long term security and the opportunity to progress into a permanent position within one of the many departments.The opportunity will be to progress to an Advanced and then a Higher Apprenticeship - which may also exist for the right candidate.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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