Customer Service Advisor

Job Description

Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales If so this could be the role for you. Were looking for a Customer Service Advisor with great customerservice skills gained in a busy operational environment to join our team andhelp us to deliver our customer promise - to delight every customer, every time.In the role of Customer Service Advisoryoull be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone,via email and responding to website requests. Youll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Youll enjoy thinking on your feet and using your initiativeto ensure we deliver the very best experience for our customers and that we continue to improve our service.This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.What can we offer you in returnYoull be joining a highly successful FTSE100 company, the UKs largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buyand sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension schemeIf you join the team well provide you with everything you need and ensure you are equipped for success. Well talk to you about your training and personal development needs and what youd like to do to further your career and support your future aspirations.To succeed in this role you will bring the following skill-set and behaviours:

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. Youll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, youll enjoy a varied work day in a fast-paced operational environment where youll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. Youll embrace learning new IT systems and enjoy making the most of technology in your job role

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, governmentand events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.Our people are at the heart of our values and theyre our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverseand inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.Your health, safety and wellbeing is really important to us. Were raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. Youll also be able to access a 24-7 employee assistancehelpline, counselling services and financial wellbeing support.