Customer Relationship Manager

Customer Relationship Manager within the Motor Factors industry, experience within this industry is essential for this role.Main Purpose of Job:

Working with the Sales Director and Branch Manager in creating and managing branch development plans and strategy
Identifying new business growth opportunities
Meeting existing and potential customers to build and develop relationships and understanding
Promote all customer products and brands and support branch special promotions
Liaising with the branch sales team to ensure great customer service and improved customer knowledge
Helping to prepare and attain branch sales and volume
Be on the front line in dealing with customer complaints and queries
Producing reports for branch manager, sales support and sales director as required
Providing customer data on request

Key Accountabilities:

Knowledge, Skills & Experience

2 Years Motor Factor Sales Experience or experience in a similar role.
A valid driving license.
Computer literate and ideally possess basic IT Skills.
Passion to deliver top class customer service while driving sales.
Numeracy and literacy.
A smart personal appearance and professional manner.
The ability to communicate and provide knowledge to meet the needs of our customers.
Knowledge of the local area and customer base would be a distinct advantage.
A drive to seek new business
Excellent telephone skills
Strong verbal and written communication
Good IT skills
Initiative and good decision-making skills
Account Management
Sales project management skills
Strong organisational skills
Ability to write reports.

Working Hours - Mon - Fri 8-5pm and alternate Saturdays 8-1pmBasic Salary is 28K per annum + bonus scheme

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