Visitor Experience Officer

Job Description

Summary Have you got fantastic customer service skills Are you an individual who has a passion for working in the countryside, going out of your way to enage with our visitors at every opportunity Wed love you to bring your skills to the biggest conservationcharity in Europe. With engaging stories to tell, theres always something to share with our visitors, and it will be you job to make sure were doing that all year round.Hours: 37.50 hours per week. Work five days a week, which will include weekends and bank holiday on a rota basis.Salary: £20721 per annumContract:Fixed term contract until October 2022 What its like to work here Runnymede is a National Trust property, internationally famous as the site of the sealing of the Magna Carta in 2015. Fast forward 806 years and we have great plans to maximise the potential of the interest in the site and the anticipated increase in visitornumbers to this historic landscape as part of a Heritage Lottery Fund project at the property.We believe that people deserve more than just good service but an amazing experience theyll never forget. Its about believing in what you do, sharing not telling,inspiring others to feel as passionate as you and creating lasting memories. Due to the location of Runnymede, youll need access to your own transport too.About the roleWow! What an amazing place! Just the sort of reactions we love. Youll love hearing them too, as you help visitors to enjoy a brilliant day out at Runnymede. Working as part of a small property team, youll help care for the property, from welcome visitorsand helping them to explore the site, and talk to them about Runnymedes fascinating past. What youll be doing As a Visitor Experience Officer, youll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Ranger team, youll maximising income from carparking, mooring fees and fishing licenses, actively engage with visitors and foster local community links. We want to stimulate an increased proportion of local visits, growth in local membership and the numbers thinking of Runnymede as their special place.Most importantly, youll be welcoming our visitors so warmly that they feel like guests as they arrive and friends by the time they leave. develop engaging and meaningful interpretation that can teach, move and inspire our visitors.Understanding how and why we engage our supporters is key. Working with our spirit of place, youll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. Youll deliver high standards of presentation atthe property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, youll join a high performing teamand will regularly be involved in the duty management rota helping run the visitor operation.Please also read the full role profile attached to this advert. Who were looking for Its a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, youll need to have:

• A flexible customer focused approach, with high standards of customer service

• Excellent people skills, enabling strong relationships, both externally and internally

• Experience of working to multiple deadlines and managing own workload

• Outstanding organisation and planning skills, and a good eye for detail

• Understanding of the aims and ethos of the National Trust

• Excellent communication skills, both verbal and written

• A hard working approach, be committed and a team player

• Strong IT skills - Microsoft Office, as well as web and social media applications

• Experience of producing interpretation, marketing or promotional material

• Knowledge of relevant Health & Safety procedures

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.