Technical Operations Coordinator

Job Description

Our client are an employee-owned local, fuel distributor is looking to recruit a Technical Operations Coordinator at their Okehampton office. We are looking for a motivated candidate who is confident liaising with a variety of internal and external stakeholderson the telephone and by email. You will be responsible for responding to enquiries from prospective and existing clients, coordinating resources and workflows to ensure that works are carried out to standards and that all compliance and administrative requirementsare completed and recorded accurately. The role also involves proactively contacting new opportunities, building relationships with new and current customers, and processing orders onto the CRM system.The ideal candidate will be highly motivated with an excellent telephone manner, and demonstrate good attention to detail, whilst also being confident, friendly and happy to work as part of a small team.The role:We are looking for a motivated candidate who is an exceptional communicator, is capable of working in a fast-paced environment and is able to combine excellent standards of customer service with technical information. You need to be confident communicatingwith a variety of different parties both customers and various internal departments, self-motivated, enjoy meeting deadlines and not afraid to do roll your sleeves up to ensure that projects are delivered on time and to standard.You will be responsible for responding to incoming enquiries regarding replacing oil tanks and oil tank and accompanying infrastructure installations, oil tank maintenance, liaising with the installation teams and creating accurate quotations. You will alsosupport other areas within the business should there be a requirement to do so. There will so be a seasonal requirement for Saturday.The ideal candidate will have excellent communication skills, good attention to detail, and a strong organiser who can manage multiple work processes and deal with any problems proactively and logically whilst also being confident, friendly and happy towork as part of a team.The role:

• Handling enquiries from customers and providing sales and technical information on oil tanks and gauges
• Meeting deadlines and KPIs
• Providing daily, weekly & monthly service performance reports
• Accurate quoting
• Ordering stock
• Processing sales orders in industry software
• Following up on quotes
• Upselling additional services and products
• General office administration
• Resolution of customer complaints
• Potential for some field-based duties, including surveying and follow-up visits to client sites.
• And other activities that the company requires.

Skills Required

• Excellent communication and customer service skills
• Highly motivated with the initiative to work to a high standard in a small close-knit team
• Excellent written communication and numeracy skills
• Proven IT skills using MS Office
• Ability to work accurately meeting tight deadlines Interpersonal skills Excellent organization skills
• Ability to work in a busy environment.
• Being a team player but also being able to work independently to identify opportunities.

Personal Qualities

• Personable nature with a "can do" approach to their work
• A good understanding of how to be assertive and to react appropriately depending on the circumstances
• Motivated by targets
• A drive to be proactive. This role requires forward planning and being able to react and think quickly
• Resilience. This is about the ability to stay calm when under pressure and continue to make decisions and solve problems on the go.
• Confident

Job Type: Full-timeSalary: £23,000 to £25,000.00 per yearBenefits:

• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing

Keyskills :
Communication Skills Customer Service General Administration Organisational Skills Problem Solving Client Rapport Process Driven Project Coordination