Service Coordinator

Job Description

Service Coordinator Location: Floating Support - LeicesterSalary up to £20,400 Job Title: Service CoordinatorWe have an opportunity for a Service Coordinator to join our organisation.The Service Coordinator will be based at Floating Support - LeicesterThe main duties of the post of Service Coordinator will be to;

• To process referrals for their suitability for the service using the allocated pathway / system.
• To understand and work to and deliver the support delivery model, service specification and outcomes identified for the project and its service users.
• Assist service users to achieve jointly agreed objectives set within their support plan, to liaise with external agencies as and when required.
• To support and assist service users in maintaining appropriate accommodation, working in partnership with other relevant agencies
• To deliver Drop In Sessions & Group Work for the service users, offering assistance to resolve immediate needs or to sign post on to other relevant services
• To support an allocated case load. This will be determined by the needs of the service and will vary according to whether cases are floating support or based within temporary accommodation.
• To maintain individual records to a high standard and record outcomes using the customer relationship management system.
• To assist service users in practical matters such as acquiring furniture, benefit applications, managing a tenancy, and ensuring utility services are connected
• To advocate verbally and in writing on behalf of the service user to ensure they receive the services and benefits to which they are entitled
• To work closely and engage service users with the relevant statutory and voluntary agencies to ensure safety and avoid homelessness
• To encourage service users in developing their skills for independent living e.g. practical household tasks, interpersonal skills, budgeting and taking responsibility for paying bills, including rent (where arrears accrue, to work with relevant statutory/ voluntary/ private sector landlord / lady)
• To enable and empower service users to undertake activities in the wider community and maximise opportunities in work, training, leisure and education
• To promote and assist in the provision of a range of activities to supplement and enhance services we are able to offer service users
• To review and monitor service delivery in conjunction with the line manager to ensure contract compliance, best value / working practices
• To promote co-production and service user involvement opportunities and to motivate and enable service users to take up these opportunities
• To maintain the highest level of confidentiality within the principles of GDPR and the Associations Policies and Procedures
• Promoting the service to the wider community to include networking and liaising with a wide variety of agencies both statutory and third sector.
• To maintain up to date records in accordance with the associations Customer Relationship management system and procedures
• To assist with the production of statistics, reports and input into service evaluations
• To formulate and forward information packs, as required
• To utilise and keep all service user information in accordance with GDPR, and the Associations confidentially policy
• To monitor and review documentation used

As a Service Coordinator you will receive the following benefits;

• Salary up to £20,400 PA, based 37.5 hours per week
• Competitive Annual Leave
• 1 years anniversary service payment of £500
• Opportunity to gain up to two days annual leave
• Training and career advancement
• Discounted Goods and services
• Pension
• Access to Westfield Health

The closing date is 9am, Thursday 14th April, 2022This post is subject to an Enhanced Disclosure & Barring Service check