Quality & Performance Analyst

Job Description

Your New roleHere at National Highways, we currently have an opportunity for a Quality & Performance Analyst to join our team in our Nottingham office. Within this role, you will be developing regional performance reporting and supporting with the implementation andembedment of performance management and measurement. You will also be supporting the Quality & Performance Manager in conducting audits and updating projects and programmes associated with assurance activity in the region.What youll be leading on Work collaboratively with regional and national Operations teams (e.g. National Portfolio & Performance team) to implement performance reporting requirements, KPIs, and metrics that allow better understanding and visibility of the Regions performanceagainst its targets.Deliver the allocated work to deliver the audit programme (Contract Assurance Regime and Service Quality Reviews) for the regions contracts. Facilitate external audits; carry out data and trend analysis on audit findings and nonconformities. Support the implementation of Quality Management for the regions contracts and use performance and trend analysis to identify improvements in quality performance, weighing pros and cons and including cost benefit analysis Implement and audit NHSS documentation to achieve certification Assist in the development and maintenance of Quality Management documentation and champion a culture of continuous improvement across the region by ensuring that performance feedback and lessons learned are captured, owned, tracked and monitored throughto delivery Deliver the allocated elements of the regions quality and performance reporting, ensuring that positive performance is recognised, and quality improvement plans are created to address poor performance.To be Successful Understanding of commercial contracts and quality and performance management Knowledge in quality and performance management, including experience of maintaining collaborative commercial relationships with the supply chain, and driving continual improvement and best practice Good analytical skills Excellent IT skills using and experience using Microsoft Office Experience of working on complex service based contracts (Highways construction and maintenance highly desirable)A bit about usMaking sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. About Us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times. Please waituntil the interview stage before asking us about flexibility, and we will explore what is possible.Our benefits packageOur total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%.We also offer:

• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and blended working between base location/home
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme

Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effortSo if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisationAnd finally we reserve the right to close before the advertisement expires