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SaaS Customer Success Manager

Distinct Recruitment
Job LocationNottingham
EducationNot Mentioned
Salary40,000 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a people person who thrives off customer satisfaction Want to be part of a fast-growing, modern tech company where they invest in their staff and encourage growth and developmentIf you are a bit of a techy, have experience in a customer success role in a tech environment and want the chance to be part of a great positive thinking organisation... this could be the role for you.We are looking for someone who is full of ambition and career hungry to join a successful, thriving tech company based in Nottingham City Centre.This person needs to be able to understand and learn the key features of the systems, build solid relationships with customers, and inspire them with the benefits our system can offer, making sure they achieve real value from our system every day.You will be an expert for customers, offering guidance and ensuring they have long-term engagement with our software.Main responsibilities:

  • First point of contact for current customers, engaging key contacts with the system and business
  • Being an expert on the system inside to inform customer about new features and functionality
  • Receiving and managing escalated support queries
  • Looking after customer portals by hosting unique and engaging webinars
  • Collaborating with internal teams such as Support, Sales, Development to ensure continuous flow of proactive communication
Ideal candidate:
  • Be really customer-centric with a drive to deliver amazing service
  • Previous experience of working within a Software as a Service (SaaS) business would be helpful
  • Experience in customer service or software support
  • Self-motivated, pro-active and "never give up" attitude
  • Have real passion for technology
  • Have great communication skills, in person, over the phone and in writing
  • Understanding of web-based applications
  • Experience in excel and other MS applications
  • Problem-solver with strong analytical skills
About the company "We are one team - regardless of your role or department. Everyone plays a critical part in making the magic happen for our customers and us."This is a great, forward-thinking organisation who will support you to develop your career and celebrate successes along the way. They offer each of their staff a learning budget and 5 paid training days throughout the year - they truly do want to watchtheir staff grow with them!This role offers flexible, hybrid working along with a whole host of benefits such as - 28 days annual leave plus bank holidays, unlimited compassionate leave and staff well-being programmes.Distinct Recruitment Privacy Policy

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