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| Job Location | Norwich |
| Education | Not Mentioned |
| Salary | £18,000 - £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
As part of the Client Services Team, reporting to the Head of Client Services, you will be responsible for the production of the training material for their clients in their learning and understanding of their system via structured digital learning paths.In addition, you will deliver online professional, high quality software training to clients on a range of topics.Key Tasks These will include but are not limited to: The generation of high quality scripts and equally high quality videos in line with the company standard, to support the delivery of training and to allow clients to self-serve where possible.The provision of eLearning modules as required by the company and driven by client requirements and new or updated functionality, utilising software.The structure and operation of the Learning Management System will be a key responsibility to provide relevant test material alongside courses and to ensure accurate record keeping is maintained at all times to facilitate accurate progress reporting for clients.Supporting our users with queries or course content and ensuring that learning materials keep pace with product updates, ahead of delivery to the client.The achievement of these objectives will depend on your ability to liaise and collaborate with other team members to secure the knowledge necessary to compile appropriate, quality material in each case.Feedback from clients, the Support team and other client-facing team members and stakeholders will be critical in setting the right tone and ensuring the right outcomes are achieved.You will need excellent communication skills, experience of delivering training or support in a directly client facing role and a high level of drive and commitment.Required Skills Attitudes and Behaviours
Keyskills :
Microsoft Office Software Training Video Learning Management Systems