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Systems & Information Advisor - Housing & Benefits

South Norfolk Council & Broadland District Council
Job LocationNorwich
EducationNot Mentioned
Salary27,577 - 32,392 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Help transform our approach to systems and information within Housing & BenefitsRole Snapshot Do you relish having a varied role and being part of a busy team An opportunity has arisen within our Housing and Benefits Team to provide day to day systems and information support. You will be working across a variety of key services provided by the team,liaising with colleagues, residents and customers. This is a really exciting time to be joining our team as we work to migrate our Benefit systems and align our Two Councils to working collaboratively as One Team.What you could be part ofWorking at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challengeourselves to develop new and innovative ways to improve the services that make a real difference to peoples lives.What youll be doing

  • Lead in the development, maintenance and review of the core systems used by the Housing and Benefits Service, including managing systems upgrades, patches and defect resolution, providing support to the team;
  • Lead on providing system admin technical support for the Benefits systems of CIVICA and CAPITA, enabling the service to achieve optimal day to day function and to assist service development.
  • Undertake project work as required and provide project support to colleagues within the service.
  • Transformation to one Benefits system. Working with the project team to lead on the testing and implementation of the new Benefit system.
  • Maintain the integrity of the data in the systems to ensure data quality and compliance.
  • Create and run routine and ad hoc reports to respond to both internal and external information and data requests, ensuring reporting requirements are met, completing statutory returns, ensuring data submissions are accurate and timely.
You must have5 GCSEs A-C grade or equivalent; or be able to demonstrate ability at this level. Experience of working in a Housing and Benefits role, with knowledge of Benefits systems, processes and procedures (or similar transferrable experience). Technical experiencerelating to a range of databases, spreadsheets and the development of management information reporting processes. The ability to advise, support and train colleagues across a mixture of technical queries, system support, reporting requests, and procedure advice.Demonstrable project work experience, with creative and innovative problem-solving skills within a systems and/or customers service environment.Whats in it for youOur package includes:
  • 25 days holiday increasing to 28 days after 5 years service plus bank holidays (pro-rata for part time employees)
  • Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease schemewith more to come!
  • Payroll giving scheme
  • Refer a friend scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake personal professional development training.
  • Compassionate leave and sickness entitlement for times of need
  • Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.
If external, please apply for this role via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.Closing date: Thursday 25 August 2022 11.30pmInterview date: Tuesday 6th September 2022Please note that this post is subject to a satisfactory criminal record check.

Keyskills :
social housingsystemshousing benefit

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