Resident Manager

Job Description

Here at Fresh we are excited to be recruiting for a Resident Manager for Benedict’s Gate, Norwich. Enjoy all the perks that Norwich has to offer at Benedicts Gate, with the city centre only a stone’s throw away. The building features a courtyard, gym, Cafeand games area - Making this a great place to work!Working closely with the General Manager and holding responsibility for management of the residents at the building, ensuring a safe, fun place to live as well as working towards set KPIs to ensure levels of occupancy for the building. As with all the membersof our accommodation teams, our Resident Managers are responsible for delivering a 5-star service to our customers.This exciting position offers 37.5 hours per week, over 5 days, one of which will be a Saturday with a day off in the week on a rota basis between the hours of 9am and 6pm.If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading!Key responsibilities of the role include:Managing the organisation of internal and external events for prospective and current residents.Carry out viewings with potential residents.Responsible for compiling reports and managing administrative processes within the building ensure customer data held is up to date and managed within GDPR guidelines.Responsible for administering the process of receiving payments, including managing and chasing rent arrears.Induct new fresh employees to their roles and be a point of escalation for employees dealing with enquiries about health & safety, building maintenance, invoicing, and sales.Support the General Manager and wider operational team in the planning and forecasting on the occupancy and sales plans.Deputise for the General Manager in their absence.The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.Why work for FreshFresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We have a dedicated Training team to assist with your job training, and an in-house Learning & Development team to supportyou with personal and professional development including vocational qualifications, as well as a health cash plan and exclusive shopping discounts.About you:We’re looking for a confident, people focused person who has a strong, and genuine passion for creating an incredible environment for our residents to live in. You’ll need the energy and drive to succeed and develop your career within a fast-growing industry.Experience in people management and development is an essential of this role as is the ability to be adaptable in your communication style dependant on the audience. The ideal candidate will possess strong administration skills with excellent organisationalskills and be detail orientated.About Fresh:Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit rightin!